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Bilingual (Spanish / English) Customer Service Representatives

HGS USA El Paso, TX
  • Posted: 12 days ago
  • $10 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Few things in life are more important than having the right health insurance at the right time. As someone’s life changes, they need to feel that their healthcare benefits change to meet their current lifestyle. With this in mind we are looking for Bilingual (Spanish / English) Customer Service Representatives – Healthcare who can:

Through inbound calls, give a pleasant and caring approach to each individual client, on each and every transaction.

Effectively communicate insurance information for the purpose of establishing health care changes, pricing, benefits & other questions around their policy.

Act as an advocate for each and every customer

Accurately confirm insurance information.

Accurately & quickly document all interactions in a timely manner into multiple screens and database.

Quickly determine if an inquiry needs to be transferred to another business area in order to assist the customer’s needs.


What do we offer?

$10.50 an hour, with paid breaks, with fully paid training @$10.00/hour

A comprehensive health and dental plan after 90 days

50% top up to your 401K contributions

A Real opportunity to grow your career 90% of our Management staff started their career as a Customer Service Representative

Tuition Reimbursement program Available after being part of the HGS team for one year

What are we looking for?

Great PC skills with data entry using multiple applications

1 year of customer service experience

High School Diploma or equivalent

Shift Flexibility – Our customers need help Monday to Sunday 6:00am-8:00pm

You would work 5/7 days and avg. 40 hours/week

Have questions?

Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on www.joinhgs.com or Facebook @HGSUSA

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

HGS USA

Why Work Here?

HGS is passionate about our people. Our people are our biggest investment: they are the voice and heart of our business.

HGS USA is a people company that believes in empowering and nurturing your personal and professional development. We encourage our people to think outside the box to develop ideas in the interests of our clients and our business. In return for determination, hard work and enthusiasm, we offer competitive salaries and benefits, top quality training and a challenging but supportive work environment. We are committed to realizing our employees' potential through a combination of training, education, and robust employment policies. We encourage employees to take ownership, take pride in their achievements and celebrate small success. In this role you will be providing stellar customer service as you handle incoming inquiries in our contact center. The ideal candidate will demonstrate an empathetic and sympathetic approach while listening to customers, analyzing their needs and helping resolve their issues. If you are analytical, details oriented, and enjoy solving problems both imaginatively and resourcefully; consider a career with us today!

Address

8465 Gran Vista, El Paso, TX 79907
El Paso, TX
USA

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