HGS - St. Louis Lovejoy Township, IL
- Expired: April 01, 2021. Applications are no longer accepted.
HGS is a world leader in Customer Relationship and Business Process Management. With a global footprint and over three decades of experience, we have helped our clients deliver exceptional results.
JOB PURPOSE: The Program Coordinator Support Specialist for several programs works with Bayer Program Fulfillment Analyst. The role will ensure Bayers complete satisfaction with program activities, including overall assistance in developing standard operating procedures, ongoing process improvement and daily activities required to implement programs. The Program Fulfillment Support Specialist will create and maintain detailed documentation on program processes, timelines, and expectations for supporting Bayer. Their responsibilities will include, assisting Program Fulfillment Analyst with collecting data, inputting in system and reporting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Understand Bayers program implementation needs and guarantee Bayers satisfaction and active use of available services.
Monitor both quantitative and qualitative operational performance indicators and proactively identifies ways to enhance program performance
Develop, and continually improve, Standard Operating Procedures for efficient & effective use of available Services
Manage the ongoing client relationship by proactively driving communication.
Assist Bayer Team and HGS St. Louis Team to fully implement programs.
Gather and compile information to create scope for implementing new programs
Allocate resources and removes obstacles
Provide clear and timely communication throughout program implementation both internally and back to clients
Assure quality standards are met or exceeded
Minimum jOB Requirements: (Education, Experience, Skills)
Experience in business related field or equivalent experience
Minimum of 4 years professional experience in customer service, sales support
Ability to thrive and maintain motivation working independently
Demonstrated ability to strategically improve and/or transform processes across functions within HGS and Client organization
Demonstrated ability to motivate and develop work team towards improved performance
Demonstrated strong analytical and problem solving skills
Demonstrated written and verbal communication skills to include presentation ability and interaction with wide variety of internal and external customers
Demonstrated time management with the ability to manage multiple projects
Intermediate Computer Skills Utilizing MS Word, Excel (including V-look up and formulas), PowerPoint and Access
SAP and SalesForce experience or equivalent CRM experience, recommended
Uses Sound Judgment & Makes Decisions Wisely
Asks questions of team members and managers to identify critical issues. Understands the impact of a decision on customers and HGS. Knows when to seek direction with an issue or problem and/or to gain understanding about the impact of an action or decision.
Proactively seeks solutions to problems before being asked. Initiates self-development efforts and seeks job enrichment opportunities.
Participates on cross functional teams. Provides knowledge about multiple projects, products and/or customers to increase team member understanding. Helps others improve individual contributions as a team member.
Listens and converses with a variety of audiences. Extracts key issues from others by asking the right questions. Able to present information and ideas in a cohesive and logical manner.
Takes accountability for own progress and seeks to continually improve. Responds to others varying needs. Appreciates differences among team members.
Drives Customer Focus
Identifies opportunities to exceed the expectations of customers. Establishes and nurtures strong sustainable collaborative relationships with internal and external customers. Designs internal work processes to improve customer service. Adds value to the organization by providing exemplary customer service. Follows up, gets help from others when necessary.PandoLogic. Keywords: Project Manager, Location: Lovejoy, IL - 62059
HGS - St. Louis
AddressLovejoy Township, IL
BusinessView all jobs at HGS - St. Louis