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Launch and Support Full Stack Developer

HERO New York, NY

  • Employment Type Other

Launching new clients, creating world class user experiences and providing laser focused dedication to resolving issues...sound like you?

Play a critical role in the technical implementation of premier brands on our platform while leading our dedicated support team to investigate and resolve issues raised, collate learnings and provide proactive solutions to the business.

We are on a mission to change the way the world shops, making it a whole lot more personal. Hero is already working with some of retails hottest brands from LVMH and Longchamp in the Luxury sector, to Levis and Mens Warehouse in mass market and Ace Hardware and Ashley furniture in homeware. Millions of shoppers online can use Hero to connect live with an associate in their nearest store - perfect for when they need real-time advice from someone in the know. You should try it out at John Hardy, John Varvatos, Chlo and Arhaus.

Find out more at


Key Responsibilities in Launch:

  • Client rollouts, configurations and deployments
  • Development and implementation of customisations and minor bespoke changes as required on each deployment

Key Responsibilities in Development Ops:

  • Logging & reporting
  • Deployments
  • Environments
  • Continuous Integration tooling and management

Key Responsibilities in Support & Incident Management:

  • Supporting the Incident Manager in investigation of issues raised through the support desk or potential outages and degradations in performance by looking at the following:
    • Environments & Deployments
    • Looking at logs and reports
    • Database deployment
    • Server deployment
    • Identifying if an architecture / infrastructure issue or a bug in the code base
    • Retailer Configurations
      • Validating set up of retailer
    • User Configurations
      • Validating data and dependencies
  • Reproduce and end to end test
    • API response
    • Back end function
    • Mobile / Web app behaviour issue
  • Resolve issues with back end code base
    • Develop, test and fix locally (with QA support) then deploy


  • University degree in a technical subject, preferably computer science
  • Experience of developing in a commercial environment, ideally at a startup or tier-1 digital agency
  • Proficient in JavaScript/Node.JS using TypeScript
  • Experienced in MongoDB
  • Preferably a working knowledge of Elastic Search and Parse
  • Experience of managing back end tools such as AWS
  • Ideally experience of using Jira for workflow and defect management is preferred
  • Live and breathe the latest in engineering while continuously discovering, evaluating, and implementing new technologies to increase development efficiency and product impact
  • The ability to collaborate and work with stakeholders from across the business
  • Experience of working with global teams


Heros culture has been designed to give our team the freedom to do their best work, where they can freely contribute ideas and instantly see the impact of their work - irrespective of their backgrounds, education or years of experience. Our values guide the team to leave their ego at the door, follow their instincts and to become a master of their jungle.

  • Work with a talented team of likeminds who truly love what they do
  • Fully paid Medical, Dental, Vision
  • 4 weeks of vacation
  • Life insurance, short & long term disability
  • Commuter Benefits
  • A shiny new computer, big screen and all the software you need
  • A chance to work in a creative, productive environment
  • Plenty of team dinners and social events



New York, NY
Posted: 11 hours ago