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Customer Care Representative

HERBL Distribution Solutions Santa Rosa, CA
  • Posted: 15 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, Dental

This position is responsible for providing excellent customer care and maintaining strong professional customer relationships via the phone and other media methods.

· Assist customers with new orders, advise status of orders, furnish information on our portfolio of products.

· Communicate delivery schedule changes, order deadlines and logistic information.

· Courteously and promptly resolve all customer questions and issues and properly refer them to appropriate personnel.

· Utilize Customer Care Relationship Manager Software (CRM), provides support with other data tracking tools and other tasks as need be.

Essential Functions & Duties

      • Assume the responsibility for the accurate entry of customer orders received by phone, fax, email, and electronically.
      • Communicate all order details to customer.
      • Maintain customer account information on CRM.
      • Field inbound calls from existing customers and new customer leads.
      • Coordinate with transportation, warehouse, accounting, and sales as issues arise.
      • Safeguard confidential information and only use it or disclose it as expressly authorized or specifically required in the course of performing job duties.


      • High School Education, GED, or equivalent
      • 1-2 years customer service experience or other related business experience
      • Call Center experience preferred


      • Proficient in Microsoft Applications including Excel, Word & Outlook
      • SAP Business One experience a plus
      • Knowledge of cannabis a plus

Essential Skills

      • Ability to work in a fast-paced start up environment
      • Excellent verbal and written communication skills
      • Ability to multitask and work on deadline
      • Strong organizational skills
      • Attention to detail
      • Ability to work independently as well as part of a team
      • Pleasant phone demeanor
      • Ability to type 40+ wpm and baseline ability to 10-key by touch


      • Ability to ascend/descend stairs
      • Ability to lift and move up to 35 lbs. occasionally

Work Environment

      • Generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting.
      • Noise level in the work environment is frequently loud.
      • There is a dog present in the facility.

Benefits & Compensation

      • Salary commensurate to experience
      • Performance bonus
      • Paid Holidays
      • Paid PTO
      • Ability to participate in company medical, dental and vision plans

HERBL Distribution Solutions

Why Work Here?

HERBL is a growing cannabis distribution company that offers a great comp package & a culture that allows personal & professional growth!

At HERBL, our mission is to deliver confidence so that our client brands can exceed their customer’s expectations. We believe that to accomplish this we need to build an epic team. One that believes in our mission, our values and our culture. Our culture is built on the notion of integrity, mutual respect and support of each other. If you are a self-starter, hard-working, motivated and kind - HERBL is for you!

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