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IT Infrastructure Engineer

HEMIC
Honolulu, HI
  • Posted: over a month ago
  • Full-Time
Job Description

Position Summary

 The IT Infrastructure Engineer provides Infrastructure, Network, and Cloud Engineering support for HEMIC to efficiently and effectively accomplish business tasks. This position strategizes, designs, and implements solutions relating to the use of HEMIC’s core technology in the data center and cloud.  This position will be responsible to design, deploy, manage and maintain these systems which are primarily running Microsoft Windows Operating Systems and Active Directory.   This position will lead and mentor other members of the HEMIC IT Team in these areas and assist with other aspects of IT Operations as needed.

This role requires the individual to be a strategic systems thinker, ability to develop a broad understanding of HEMIC’s business priorities, and able to effectively interact with all levels within the organization.

Essential Duties

  • SME for daily operations of Network, Servers, Active Directory, and Azure Active Directory.
  • SME for Cloud operations and configurations with Microsoft Azure and AWS  Clouds.
  • Install, configure, test, maintain, monitor, and troubleshoot core technology of Servers, Networking, and Cloud services and systems.
  • Create documentation as required (includes training, process flow, troubleshooting, system configuration, infrastructure diagrams etc.).
  • Participates in the evaluation of new technology, services, and solutions.
  • Thorough understanding of Microsoft Operating Systems and Cloud services (MS Azure and AWS).
  • Proposes or develops procedures, processes and innovative ways to improve the efficiency and economics of core HEMIC functions.
  • Field escalated and high priority Helpdesk requests, including occasional after-hours support.
  • Other duties as assigned. 

Qualifications

  • 3-5 years of experience managing data center and cloud infrastructure.
  • Experience working in a corporate environment where technology is not the core business function and IT support is oriented for exceptional customer service.
  • 3-5 years of experience administering, installing, configuring, upgrading, supporting and troubleshooting Server and Cloud infrastructure in a multi-user environment.
  • Use of scripting languages like PowerShell to manage infrastructure.
  • Proven analytical and problem-solving abilities.
  • Ability to work with and manage Vendors and third party support teams.
  • Professional Certifications in Cloud (AWS and Azure) and  Infrastructure (Microsoft and Cisco) preferred.
  • Ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues.
  • Ability to effectively present ideas in user-friendly language and “translate” complex terms to end-users.
  • Strong analytical, organization and conceptual skills to handle various projects and programs.
  • Demonstrated ability and self-motivation to learn new tools and products independently.
  • Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
  • Team player

Direct Reports

None

HEMIC

Address

Honolulu, HI
96813 USA

Industry

Technology

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