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Collections Specialist

HEMIC Honolulu, HI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description


The Collections Specialist is responsible for the collection of outstanding accounts receivable from former and existing policyholders via telephonic and written communication; coordinates a resolution of basic premium issues; will communicate to and educates policyholders on cancelation processes, premium calculations and premium audit adjustments in a professional manner, thereby reducing the accounts receivable delinquency amount. 

Essential Duties:

·  Ensure accounts in collections are addressed in a timely and appropriate manner to optimize collection of amounts due by communication with policyholders, Agents, Premium Audit, Underwriting, Finance and Collection staff.

· Ensure status of current policies for accounts in collection is executed in accordance with established procedures.

· Assess cost/benefit of allocating further resources to collection activities.

· Develop, negotiate and execute payment arrangements and terms with accounts in collection as appropriate.

· Oversee timely follow-up on payment arrangements. 

· Monitor accounts receivable by reviewing past due accounts, analyze and implement internal collection procedures; administer and communicate all facets of collections to appropriate staff, vendors, and legal counsel.

· Assist attorney(s) in researching, compiling of documents and providing overall evidentiary matter as it relates to accounts assigned to attorney for collections; including testimony in a deposition and/or in a court of law.

· Identify issues, make recommendations and write procedures.

· Assist in outbound collection calls with policyholders and/or agents in a professional manner.

· Cross-train and support the premiums team to assist with customer service and inquiries.

· Other duties as assigned. 


· Proven experience as a Collection Specialist or similar role in insurance or finance company, a plus. 

· 1 -2 years of experience in business operations accounts receivables or collections, a plus. 

· Competency in Microsoft applications, including Word, Excel, Outlook. 

· Professional, effective oral and written communication skills, a plus. 

· Strong communication, problem solving and analytical skills. 

· Ability to exercise good judgment and make sound decisions. Strong attention to detail with an eye for accuracy. 

· Ability to work independently and collaboratively with staff, policyholders, vendors, and legal counsel. 

· Self-disciplined and capable of identifying and completing critical tasks independently with a sense of urgency. 

Direct Reports:




Honolulu, HI
96813 USA


Finance and Insurance

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