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Collections Specialist

HEMIC Honolulu, HI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary:

The Collections Specialist is responsible for the collection of outstanding accounts receivable from former and existing policyholders via telephonic and written communication; coordinates a resolution of basic premium issues; will communicate to and educates policyholders on cancelation processes, premium calculations and premium audit adjustments in a professional manner, thereby reducing the accounts receivable delinquency amount. 

Essential Duties:

·  Ensure accounts in collections are addressed in a timely and appropriate manner to optimize collection of amounts due by communication with policyholders, Agents, Premium Audit, Underwriting, Finance and Collection staff.

· Ensure status of current policies for accounts in collection is executed in accordance with established procedures.

· Assess cost/benefit of allocating further resources to collection activities.

· Develop, negotiate and execute payment arrangements and terms with accounts in collection as appropriate.

· Oversee timely follow-up on payment arrangements. 

· Monitor accounts receivable by reviewing past due accounts, analyze and implement internal collection procedures; administer and communicate all facets of collections to appropriate staff, vendors, and legal counsel.

· Assist attorney(s) in researching, compiling of documents and providing overall evidentiary matter as it relates to accounts assigned to attorney for collections; including testimony in a deposition and/or in a court of law.

· Identify issues, make recommendations and write procedures.

· Assist in outbound collection calls with policyholders and/or agents in a professional manner.

· Cross-train and support the premiums team to assist with customer service and inquiries.

· Other duties as assigned. 

Qualifications:

· Proven experience as a Collection Specialist or similar role in insurance or finance company, a plus. 

· 1 -2 years of experience in business operations accounts receivables or collections, a plus. 

· Competency in Microsoft applications, including Word, Excel, Outlook. 

· Professional, effective oral and written communication skills, a plus. 

· Strong communication, problem solving and analytical skills. 

· Ability to exercise good judgment and make sound decisions. Strong attention to detail with an eye for accuracy. 

· Ability to work independently and collaboratively with staff, policyholders, vendors, and legal counsel. 

· Self-disciplined and capable of identifying and completing critical tasks independently with a sense of urgency. 

Direct Reports:

N/A

HEMIC

Address

Honolulu, HI
96813 USA

Industry

Finance and Insurance

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