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Client Services - Phone Intake

HELPS Nonprofit Law Firm Salem, OR
  • Posted: 29 days ago
  • $12 to $13 Hourly
  • Full-Time

We are a rapidly growing, nationwide non-profit law firm that represents lower income seniors facing financial issues. We are looking for a candidate to work closely with our team of intake staff and attorneys to screen potential clients and provide ongoing support to our existing clients.

Our intake staff work to explain how our program can assist potential clients and work to address their specific concerns, directing them to the appropriate paralegals or attorneys to get them the information they need. An ideal candidate would have excellent phone skills, have experience with multi-line phone systems, and be comfortable working in a fast-paced environment. No two days are the same, so flexibility and ability to adapt to changing office needs are key to success. All candidates MUST be proficient with computers, able to use the full Microsoft Office suite, and able operate all types of office machines.

We need someone who is a good team player, who can take instruction well and handle feedback, whether positive or negative, and who can work independently when needed. Previous experience in a law firm, a collections office, or in real estate would be beneficial. A good "fit" for us would be able to listen, record information promptly and accurately, learn quickly, and adapt to meet ever changing priorities and duties.

If you are serious about interviewing for this position, please respond via email with a resume and a short paragraph on why and how you would be a good fit for our office environment.

HELPS Nonprofit Law Firm

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