Currently seeking Overnight Helpdesk Technicians to work for a Global IT company located in Southfield, MI.
This is a great opportunity to work for a company that provides a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing.
Job Title: Overnight Helpdesk Technician
Pay rate: $13.00
Training: Monday through Friday from 8:00 am - 5:00 pm. Training will be approximately 4 weeks in length and held in Detroit, MI.
Schedule: Available to work an 8-hour shift between the hours of 7pm-7am, weekends and holidays
Benefits: Eligible on 91st day of employment, vacation and holidays
Duration: Direct hire consideration after 6 months of employment
Provide professional end-user support via telephone, email or web submits
Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly
Skills, Licenses, Knowledge, Education and Training Requirements:
High school diploma or equivalent required
0-1 year’s relevant experience
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
Knowledge in Lotus Notes, VPN, Virtual environments, and Active Directory
May require additional project-specific training
We pride ourselves in our ability to create staffing solutions, perform consultative services, and provide scalable human resource management. Our proven TEAM philosophy combined with flexible approaches helps our clients achieve their business goals through measurable value-added solutions.
HCS improves staffing and consulting services by utilizing state-of-the-art technology and processes to recruit, screen, evaluate, track and pay employees. We maintain a database of highly skilled individuals who have been screened, evaluated and classified based on the standards set for each job requirement.
HCS Leading the way by leading your team.