Skip to Main Content
← Back to Jobs

Overnight Helpdesk

HCS Southfield ,MI
  • Posted: 21 days ago
  • $13 Hourly
  • Full-Time
  • Benefits: 401k, dental, medical, vision
Job Description

 

Currently seeking Overnight Helpdesk Technicians to work for a Global IT company located in Southfield, MI.

This is a great opportunity to work for a company that provides a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing.

Job Title: Overnight Helpdesk Technician

Pay rate: $13.00

Openings: 3

Training: Monday through Friday from 8:00 am - 5:00 pm. Training will be approximately 4 weeks in length and held in Detroit, MI.

Schedule: Available to work an 8-hour shift between the hours of 7pm-7am, weekends and holidays

Benefits: Eligible on 91st day of employment, vacation and holidays

Duration: Direct hire consideration after 6 months of employment

Job Responsibilities:

Provide professional end-user support via telephone, email or web submits

Provide restorative or maintenance actions to resolve end-user problems

Responds to end-user problems based on standard procedures

Track incidents and calls, including but not limited to, entering data into the database timely and accurately

May be responsible for ensuring systems are configured properly

Skills, Licenses, Knowledge, Education and Training Requirements:

High school diploma or equivalent required

0-1 year’s relevant experience

Requires excellent customer service skills

Solid foundation of Personal Computer experience

Troubleshooting capability

Overall knowledge of desktop productivity products

Ability to work in a team environment

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

Knowledge in Lotus Notes, VPN, Virtual environments, and Active Directory

May require additional project-specific training

Company Description
We provide a diverse range of innovative staffing solutions using tools that yield a high level of client satisfaction based on that clients unique set of expectations.

We pride ourselves in our ability to create staffing solutions, perform consultative services, and provide scalable human resource management. Our proven TEAM philosophy combined with flexible approaches helps our clients achieve their business goals through measurable value-added solutions.

HCS improves staffing and consulting services by utilizing state-of-the-art technology and processes to recruit, screen, evaluate, track and pay employees. We maintain a database of highly skilled individuals who have been screened, evaluated and classified based on the standards set for each job requirement.

HCS Leading the way by leading your team.

HCS

We provide a diverse range of innovative staffing solutions using tools that yield a high level of client satisfaction based on that clients unique set of expectations. We pride ourselves in our ability to create staffing solutions, perform consultative services, and provide scalable human resource management. Our proven TEAM philosophy combined with flexible approaches helps our clients achieve their business goals through measurable value-added solutions. HCS improves staffing and consulting services by utilizing state-of-the-art technology and processes to recruit, screen, evaluate, track and pay employees. We maintain a database of highly skilled individuals who have been screened, evaluated and classified based on the standards set for each job requirement. HCS Leading the way by leading your team.

Address

Southfield, MI
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.