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Collections Representative

HCL Technologies Frisco, TX

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Purpose:

Responsible for the collection and account resolution with customers of delinquent accounts to provide resolution, customer service, and assistance in resolving customer complaints and problem accounts. Resolves customer complaints and researches account discrepancies to drive receivables resolution.

Main Responsibilities:

  • Reviews aging reports and initiates calls to customers with past-due balances to arrange for payment.
  • Maintains call logs and expected payment dates.
  • Resolves billing issues that have resulted in delinquent payment.
  • Provides follow-up with customers when expected payment has not been received.
  • Establishes and maintains excellent working rapport with internal and external customers.
  • Works in partnership with other departments to establish and maintain criteria needed by customer to enable payment.
  • Prepares credit, adjustment or customer refund documentation for account resolution
  • Maintain an effective follow-up process to ensure the completion of commitments to customers.
  • Handle management elevations, following through to resolution

Preferred certification

Lean Six Sigma Yellow Belt Certification, QwikSolver or equivalent education/experience.

Skills and knowledge

  • Minimum High School/GED diploma or equivalent
  • Fluent in English, both written and verbal
  • Two (2) years’ work experience in a collection’s role or collections related role
  • Conflict resolution, problem solving and negotiation skills
  • Understanding of contract documents and terms of obligations
  • General accounting principles of accounts receivable processes
  • Ability to handle multiple priorities/tasks in a fast-paced work environment
  • One (1) year of commercial collections experience in support of a financial services company
  • Proficiency with SAP-based software
Company Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).

ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.

ERS offers engineering services and solutions in all aspects of product development and platform engineering.

Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.

Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.

The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

HCL Technologies

Why Work Here?
Rank # 30 in the Forbes 2020 World's Best Employer | Global Outsourcing |$10 Billion Revenue | 150,000+ Minds | 44 Countries

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P). ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level. ERS offers engineering services and solutions in all aspects of product development and platform engineering. Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements. Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready. The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

HCL Technologies's Logo

Address

Frisco, TX
USA

Industry

Finance and Insurance

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