Skip to Main Content
← Back to Jobs

Patient Advocate

HCA Healthcare Plano, TX
  • Posted: September 13, 2019
  • Full-Time

Patient Advocate / Conflict Resolution Specialist 
Full Time

Medical City Plano

Since opening our doors in 1975, Medical City Plano a 513 bed facility has provided Plano and Collin County with superior healthcare. We've built our reputation on the exceptional compassion we offer all our patients, a legacy preserved from our simple beginnings as a small community hospital. Now, as a world-class medical facility offering the latest in technologies and a comprehensive range of healthcare services, Medical City Plano continues its growth to maintain its position as a leader in healthcare across the region.

Join our team and you will experience a total rewards package to support your health, life, career and 401K retirement including:
  • A supportive and collaborative work environment
  • Opportunities to progress in function, skill, and pay
  • A competitive wage scale with annual merit increases
  • Generous tuition reimbursement, student loan repayment and clinical certification support
  • A comprehensive health and wellness package including medical, dental and prescription drug coverage
  • HCA's Time Away From Work Program that combines paid time off, disability coverage and leaves of absence (including paid family leave)
The Patient Advocate's role is to promote positive patient and family centered care by serving as an advocate of patient rights and service excellence. The scope of the role includes using clinical knowledge, to assess quality of care and to collaborate with patient care team and nursing leadership. The role involves using critical thinking skills and clinical expertise to respond to and resolve patient and family complaints.

POSITION RESPONSIBILITIES:
  • Performs patient rounds to extend hospitality and to provide information.
  • Facilitates services for ADA services
  • Supports staff in the facilitation of service recovery opportunities as well as maintain stock of service recovery supplies.
  • Demonstrates the ability to coach and mentor staff and leaders throughout the organization in regards to best practices in advocacy and service recovery
  • Serves as a resource and consultant for patient rights, advance directives and the patient grievance process
  • Assists in resolution of lost patient valuables
  • Assists in the provision of language services and interpreters as well as report data and trends
  • Maintains documentation of complaints and reports data as well as any trends
  • Uses critical thinking skills to determine best course of action to resolve complaints in collaboration with patient care team, leadership and administration.
  • Assesses and identifies patient care concerns which may need to escalated for more in depth investigation.
  • Supports service excellence initiatives through internal and interdepartmental strategies
  • Ability to consistently maintain and re-prioritize workload

  • Bachelors Degree with emphasis in healthcare, nursing, psychology, sociology, public relations or other related course of study.
  • Experience with patient advocacy, conflict resolution and customer relations required
  • 5 years or more customer service experience 
  • Spanish speaker a plus 
  • Hospital experience preferred
  • Experience with language services 

 

HCA Healthcare

Address

Plano, TX
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.