ReStore Assistant Manager - Front of House

Overview:ReStore is a home improvement center that accepts donated goods from businesses manufacturers, contractors, and individuals. Donations are then processed and sold at discounted prices to the general public. The store's operations generate funds to support Habitat Chicago. The current ReStore in Chicago, located in the Sauganash neighborhood, is a 29,000 square foot facility generating $1.5M in annual sales, with a net of $550K to local programs. Habitat Chicago plans to open a second ReStore in Chicago in the near future with plans for additional stores based on market demand and potential.Position Summary: The ReStore Assistant Manager Merchandising provides management for Habitat for Humanity Chicago ReStore's in-store brand experience, communication, sales performance through effective visual merchandising and pricing strategy. The ReStore Assistant Manager Merchandising is responsible for creating and implementing comprehensive training, sales, and promotional strategies that meet organizational plans, ensuring budget planning and oversight, managing, and developing ReStore Experience & Merchandising staff, and being a leading advocate of Habitat Chicago's mission and vision. Strong candidates possess a proven track record in retail operations, customer service, communications, strategy, determining priorities, organizational growth, creating and executing plans with productive and observable outcomes, managing in a complex environment, seeing opportunities to leverage talent, managing simultaneous business development projects, and leading teams. Key Responsibility: Merchandising (50%)The ReStore Assistant Manager Merchandising will ensure appropriate merchandise stock levels, assortment, and presentations. This role will consistently demonstrate responsibility for the ReStore look and feel, establishing a neat, clean and organized environment that includes creative, engaging, and well merchandised displays, flexibility, and proactive maintenance.

• Ensure all donated items are researched, properly priced, accurately ticketed and safely moved to the sales floor in a timely manner to ensure quick sale and maximum revenue and profit generation.
• Establish and enforce visual standards for entire ReStore showroom, create signage as necessary.
• Work collaboratively with the operations team regarding priorities, timing, and staging to ensure efficient movement of product from the donation dock to the sales floor
• Execute on-going pricing and markdown strategies to ensure achievement of sales volume targets, safe storage, and efficient turn of product.
• Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise.

Key Responsibility: Front of House Operations (20%)The ReStore Assistant Manager Merchandising oversees the Point of Sale, maximizes available display space, and uses inventory control and pricing to ensure appropriate turnover of merchandise. This on the floor work will be done in conjunction with a team of staff and volunteers to achieve sales and operations objectives and lead staff to exceed expectations.

• Facilitate opening and closing duties, including daily sales reconciliations, and provide support and back-up to staff and cashier, as needed.
• Proactively manage ReStore assets including supplies, amenities, and office equipment to ensure the productivity and safety of employees, volunteers, customers, and others, ensuring that required licenses, operation manuals, signage, and other documentation are maintained.
• Implement and monitor systems for daily financial transactions, deposits, inventory, and sales.
• Provide accurate accounting records of revenues and expenses as required or requested.

Key Responsibility: Sales Performance and Management (15%)This role will oversee project management of annual plan goals tied to brand experience and merchandising and front of house operations that improve customer and donor experiences.

• Oversee development of standardized operation procedures that address all aspects of the business, including, but not limited to, financial, pricing, customer tracking and engagement, checkout, sold inventory, donors, etc.
• Participate in developing content, rolling out and measuring marketing, advertising and social media programs to increase donations, sales and volunteer participation.
• Manage communications tactics as assigned including in store signage, effective merchandising, marketing, and promotions calendar, ReStore content, etc. Maintain in door signage and effective merchandising.
• Build long-term relationships with new and existing customers and donors; work with staff to resolve customer situations ensuring alignment with core values and exceptional customer experience.
• Demonstrate outstanding service to customers, donors, volunteers, and others.

Key Responsibility: Staff Management and Training (10%)People management is essential to ReStores success, and this role will provide leadership that drives an excellent ReStore experience, staff development, donations, sales, and profits of Chicago ReStores to further Habitat Chicago's mission. This includes:

• Manage and lead staff, including developing daily goals and tasks lists and annual job plans with professional development goals; mid-year and year-end performance reviews; and ensure staff schedule developed and updated regularly to ensure coverage.
• Communicate, train, and reinforce organization and ReStore policies and procedures, including but not limited to safety, facility operations, OSHA, and personnel,
• Ensure the ReStore brand experience team is equipped with the appropriate knowledge, skills, abilities, and leadership to accomplish results and maintain employee, volunteer, and customer safety, supervision, and engagement.
• Keep ReStore Director and Manager timely and appropriately informed of important and sensitive matters.

Key Responsibility: Social Media and Marketing (5%)An online presence is a must in todays retail environment. This role will ensure that ReStore has an online presence with on-going posts to showcase and highlight in-store happenings and sales.

• Update Instagram and Facebook with bi-weekly sales promotions
• Showcase rare or interesting items with flattering images.
• Explore future opportunities for ReStore to sell items online.

QUALIFICATIONSRequired Knowledge, Skills & Abilities

• Strong leadership qualities, including the ability, both to delegate and to execute, thereby leading by word and by example.
• History of successfully adapting to rapidly changing conditions, a demonstrated ability to prioritize and emphasize collaborative efforts, and setting team goals that motivate team members and help them achieve desired results
• Demonstrates initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up
• A goal-oriented personality who is resilient and creative when faced with shifting challenges and opportunities
• Outstanding interpersonal and communications skills with groups and individuals characterized by the ability to listen, speak and write well
• Experience in training, managing, leading, and developing staff in a consistent, positive, and safety conscious manner
• Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems
• Ability to manage confidential information with discretion and tact.
• Current authorization to work permanently in the United States

Preferred Knowledge, Skills & Abilities

• Bilingual in English and Spanish preferred

Education and Experience

• Bachelor's degree preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.
• Proficiency in Salesforce CRM; project management systems preferred.
• Experience implementing goal-oriented operational strategies with a team
• Proven sales track record
• Personal volunteer experience

Successful Habitat team members share the following characteristics.

• Trust: You invest in your fellow team members, and you do what you say you will do. You thrive on constructive feedback and have a high level of integrity.
• Commitment: You have a go above and beyond attitude; nobody here works just for a paycheck.
• Engagement: You embrace bringing people to the Habitat mission.
• Innovation: You are a creative problem solver that works across teams.
• Curiosity: You express curiosity and reserve judgment.
• Achievement: You love results and hate excuses. You will help Habitat Chicago grow to be a leading organization.

Position DetailsHours: Full-time, including weekends; evenings and meetings as required.Supervises: A team consisting of several ReStore Ambassador(s)Environment: The existing Habitat Chicago ReStore is located at 6040 N. Pulaski Rd. in Chicago. It is accessible by car or by public transit. The ReStore Assistant Manager - Merchandising will have a desk, computer, and phone line in an office. Conditions: Ability to safely lift and position up to 50 pounds. The job entails occasional bending, kneeling, and reaching, often in awkward or tiring positions. 50% of the time is spent walking and standing in the showroom managing staff and assisting customers.Compensation: $45,000- $47,000 annually. 30+ vacation/sick/personal days per year. 90% employer paid health insurance; access to dental, life and 401k plans.FLSA Status: This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). It does not earn overtime or compensatory time for additional time worked.Training: The position will begin with an onboarding period to become familiar with the organizations work and policies; they will be trained on the specifics of the role through a combination of in-person, online and written trainings and will be expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform their responsibilities.To Apply: Please submit compelling cover letter and resume to careers@habitatchicago.org with ReStore Assistant Manager Your Name in the subject line by 05/12/23. Successful applicants will be contacted for interviews.Habitat for Humanity Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.Habitat for Humanity Chicago is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, gender identity, age, handicap, religion, national origin or any other basis prohibited by applicable law.