Customer Service Representative

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H+K International

Mesquite, TX

Posted: over a month ago
Full-Time
Benefits: medical, vision, 401k, dental, life insurance,

Job Description

We are looking to hire Customer Service Representatives to start immediately!

Schedule- Monday - Friday 8am-5pm

Essential Functions

Proficient with Microsoft Office suite (Excel, Word, and Outlook)
Excellent communication and organization skills
Discuss warranty claim and expectations with customers
Prepare and process warranty documentation
Submit claims quickly and efficiently
Keep accurate inventory of ordered warranty parts and organize vendor paperwork
Ensure H+K has sufficient insurance information on contractor prior to work being performed
Enter and maintain sales orders in IT systems for warranty service
Maintain internal log for all warranty related calls

Education, Experience, and Knowledge Requirements

A high school diploma or equivalent
2+ years' experience working in customer service, preferably service warranties

Company Description

H+K International is a leading global supplier of stainless steel kitchen equipment to the foodservice industry with a long-established reputation for quality products, precision manufacturing, and exceptional customer service. H+K delivers flexible, value-driven restaurant equipment solutions to major customers in North America, Latin America, Europe, Australia, and Asia.