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Consumer Services Specialist

Gus Perdikakis Associates Inc Cincinnati, OH
  • expired: 29 days ago
  • $14 Hourly
  • Contractor
  • Benefits: Medical, 401k

The Consumer Services provides telephone and email support of Luxottica Retail's contact Lens eCommerce business. The consultants must quickly master a deep knowledge of contact lenses. They will be responsible for the following activities: Communicating effectively and professionally with customer via phone, email and potentially live chat. Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service. Explaining pricing and insurance benefits. Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns. Using up-sell and cross-sell techniques to maximize revenue. Partnering with doctors to ensure prescriptions are valid. Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical. Associate must be able to adapt to a floating work schedule. Associate must exhibit excellent customer care, phone, communication and writing skills. They must be able to calculate figures and amounts. Candidate should have knowledge of basic Microsoft applications and the ability to learn other computer software applications