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Customer & Branch Support Analyst

Gulf Coast Bank
Abbeville, LA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Gulf Coast Bank is looking for a Customer & Branch Support Analyst. This position currently resides at the Main office in Abbeville but will be relocated to the GCB Operations Center in Lafayette 3rd quarter 2022. The ideal candidate will be experienced with providing excellent customer service to both Internal and External customers. The successful candidate will accept ownership for effectively solving all customer issues and inquiries while keeping customer satisfaction at the core of every decision and behavior. This is an Integrated position with the Call Center and assists with incoming phone calls to effectively solve customer issues, complaints, and inquiries.

Primary Responsibilities:

  • Services both internal and external customers with retail banking inquiries and needs in a courteous and professional manner while providing prompt, efficient and accurate service
  • Resolves all escalated telephone inquiries which may include issues such as the following:
    1. Overdrafts
    2. Debit and Credit card issues
    3. Account balances
    4. Cleared checks and check ordering
    5. Requests for copies of statements
    6. Net Teller questions
    7. Deposits inquiries
  • Analyze reports including, but not limited to:
    1. Warnings report
    2. Business Net Teller / Cash Management applications
    3. Debit card report
    4. Large items report
  • Review RDA deposits through Smart Pay Portal
  • Finboa program; Fraud research for Debit Card transactions
  • Process and order debit cards for customers
  • Balance checking and savings accounts as requested by customers
  • Place Harland Check orders
  • Print Hold statements every 1st of the month through 4-Sight
  • Looks for opportunities to sell bank products and services where it will benefit the customers.
  • Assists with rotation of Call Center phone duties as scheduled
  • Attend educational seminars to improve knowledge and performance level
  • Follow appropriate bank, regulatory and legal requirements
  • Meet personal and team qualitative and quantitative targets
  • Performs related duties as assigned and is cross trained in other department functions.

Requirements:

  • High School Diploma
  • Experience in a Customer Support role to include customer focus and adaptability to different personalities
  • Works well in a team-oriented environment. Willingness to help all departments and branches of the bank.
  • Strong phone and communication skills, as well as active listening skills
  • Familiarity with CRM systems and practices; Synapsys experience a plus
  • Banking experience a plus
  • Ability to multi-task, set priorities and manage time effectively
  • Computer proficiency in Outlook and Word required




Gulf Coast Bank

Address

Abbeville, LA
70510 USA

Industry

Business

View all jobs at Gulf Coast Bank