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Inside Sales Representative B2B

Guitar Center Indianapolis, IN
  • Posted: 20 days ago
  • $17 to $21 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Do you believe in the power of audio and video presented together with automation and systems to create awe-inspiring experiences that bring people together? Do you want to be a key player in an organization whose purpose is to fill the world with more music, and to develop generations of new musicians? If you do, then we have a position where you can find your sound. Top it off by being with a division that is helping each new generation stay up to date with the most advance solutions in integration.

Purpose of the Job

GCPro Inside Sales is responsible for managing all facets of the customer experience for b2b clients. You would be responsible for establishing, servicing, and maintaining a customer base in an Omni channel environment and you will would be the "face" of our business and expected to provide our Customers with the best buying experience possible.

The notes a GCPro Inside Sales player will have to hit:

  • Responsible for inside sales and reaching monthly quota.
  • Advanced product knowledge to promote, recommend, and sell A/V/L products and services to b2b clients. Use consultative selling techniques to maximize customer satisfaction and results for new and existing orders.
  • Articulate the advantages of our company over the competition.
  • Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details.
  • Summarize every interaction to prevent repeat contacts or cancellations. Adhere to quality standards, meeting sales and performance goals set by management.
  • Stay informed of current policies/ procedures, competitive offers and products in order to position company products/services in a confident manner.
  • Customer Focus: Meet the expectations and requirements of all customers and acts with customers in mind. Establish and maintain effective relationships with customers and gain their trust and respect and handle customer information with the utmost confidentiality.
  • Selling: Demonstrated ability to ask probing questions, use objection handling techniques, and correctly identify customer needs. Achieve sales performance expectations including products, sales, add-on sales, call handling metrics, and quality standards. Able to execute continuous quality control methods in the processing of all customer interactions to prevent any potential problems.
  • Technology Skills: Navigate and learn new technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs and expectations. Ability to utilize multiple software applications in a single transaction.

To join our band you'll need the following experience:

  • High School Diploma or GED required and 2 years of relevant work experience.
  • Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Proficient with standard business applications such as the internet and email
  • Ability to successfully obtain Level IV Product Certification in all product categories within allotted time scheduled.
  • Experience in audio-visual-lighting industry knowledge is a big plus.

Guitar Center

Why Work Here?

Awesome Leadership, dynamic cool environment, fast-growing, world-class technical staff

About AVDG: Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in audio-visual systems for commercial and residential spaces worldwide. AVDG has a world-class technical staff considered to be among the best in the industry. This high level of technical ability makes us uniquely qualified to deliver sophisticated systems that are elegant, yet simple to use. AVDG joined the Guitar Center enterprise in late 2017. Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. If you love music and want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. About Guitar Center Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. Why join us? With a career at Guitar Center, you become part of the world's largest multi-channel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Address

6625 Network Way, Ste 200, Indianapolis, IN 46278
Indianapolis, IN
46278 USA

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