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Audio Visual Specialist - Service Help Desk

Guitar Center Bannockburn, IL
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Audio Visual Integration Specialist

Position works Sat, Sun, Mon 8am - 5pm and Tues, Wed 4:30pm - 1:00am (Thur, Fri OFF)

  • Responsibilities will include, but will not be limited to the following:
  • Provide remote support and system monitoring for clients throughout the US
  • Proactively address system issues as they arise
  • Knowledge of Control systems (Control4 / Savant / Crestron / Lutron) -- make basic code changes and troubleshooting
  • Perform service tasks in a timely and quality conscious manner including, but are not limited to:

Responding to client requests via phone/email, System Checks, & Client Check in Calls

  • Communicate proper steps and best practices to client for use of AV & Control system
  • Remotely perform preventative maintenance of client systems (Via provided service tools)
  • Perform remote installation of control programs (Control4 / Savant / Crestron / Lutron) Firmware -- upload and download
  • Test integrated systems and components via remote access

To join our band, you'll need the following experience:

  • 1-3+ Years Industry Experience
  • Computer skills and knowledge of Windows applications, Microsoft Office, VPN access and web applications.
  • Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone/iTouch, OS10, etc.) as they relate to daily use for interfacing with and controlling integrated homes and/or home networks.
  • Ability to navigate around PC and Mac computers.
  • Able to navigate around PC, file structures, the control panel and command line prompts.
  • Full understanding of the pre-wire, trim and final phases of a project, including proper use of all associated tools and jobsite safety
  • Able to read and understand device layout drawings, engineered schematics and provide redline corrections and construction blueprints as they pertain to A/V industry.
  • (Preferred) Knowledge of Control4 system Composer -Pro & Putty programming)
  • Ability to communicate with Clients from around the US over the phone
  • Ability to multi-task and work in a timely manner for high profile client issues
  • Flexibility to work with team for support coverage for call center hours if needed
  • Position works Sat, Sun, Mon 8am - 5pm and Tues, Wed 4:30pm - 1:00am (Thur, Fri OFF)

Guitar Center

Why Work Here?

Tremendous growth trajectory, awesome people to work with, be on the cutting edge of innovation in the Audio-Visual Technology!

About AVDG Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in audio-visual systems for commercial and residential spaces worldwide. AVDG has a world-class technical staff considered to be among the best in the industry. This high level of technical ability makes us uniquely qualified to deliver sophisticated systems that are elegant, yet simple to use. AVDG joined the Guitar Center enterprise in late 2017. Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. If you love music and want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound. Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Address

2215 Lakeside, Bannockburn, IL 60015
Bannockburn, IL
USA