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Account Specialist

Guitar Center Frederick ,MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are you someone who loves solving problems? Do you believe music brings people together? If you do, and you want to contribute to an organization whose purpose is to fill the world with music and develop generations of new musicians, then we have a position where you can make a difference. This is currently a remote position.

The School Music Account Specialist provides instrument knowledge and expertise to assist customers in identifying the right musical product and/or service to meet their needs and find their perfect sound! Music educators, program directors, parents, beginning students, budding artists and professional musicians across the United States rely on the expertise of our Woodwind Brasswind Music Sales Associates every day.

Essential Functions (not all inclusive):

  • Promote, recommend, and sell musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results
  • Support our Customer First culture through exceptional service
  • Manage both inbound and outbound calls resolving customer needs in an effective and professional manner
  • Demonstrate best practices in sales tactics and quality of call to provide a great experience for the customer and prevent issues during order fulfillment
  • Maintain appropriate customer documentation within necessary systems of record
  • Manage bid/quote process from creation through closure
  • Stay informed of current competitive offers and product technologies in order to position company products/services in a confident manner Effective listening skills required.
  • Effective verbal communication skills, including diction, grammar and tone.
  • Demonstrated ability to ask probing questions and correctly identify customer needs.
  • Proven ability in objection handling techniques.
  • Self-motivator, upbeat and with a high energy level.
  • Strong customer focus, team player and strong work ethics.
  • Ability to navigate through multiple systems and resolve complex multichannel issues.
  • Ability to adhere to quality standards, meeting sales and performance goals set by management.
  • Meeting/exceeding all performance expectations including products sales, add-on sales, call handling metrics, and quality standards.

Minimum Requirements:

    • High School Diploma or equivalent
    • Proficiency with MS Office (Outlook, Excel, Word)
    • Self-motivated and strong interpersonal skills
    • Previous experience selling musical instruments, accessories, print and other music related technologies or services
    • Exceptional service skills in verbal and written communication skills, specifically phone service and sales skills

    Preferred:

    • 2+ years' music school, instrument sales or related musical instrument experience (music educator, Band & Orchestra, etc.)
    • Prior sales experience with both B2B and B2C organizations

Additional Information:

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862.

 

Company Description
About AVDG:
Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in audio visual systems for commercial and residential spaces worldwide. AVDG has a world-class technical staff considered to be among the best in the industry. This high level of technical ability makes us uniquely qualified to deliver sophisticated systems that are elegant, yet simple to use.
AVDG joined the Guitar Center enterprise in late 2017. Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. If you love music and want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians then we have a position where you can find your sound.

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com.

Guitar Center

Why Work Here?

Awesome CEO and leadership team, collaborative environment, foster growth of employees, share best practices and contribute!

About AVDG Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in audio-visual systems for commercial and residential spaces worldwide. AVDG has a world-class technical staff considered to be among the best in the industry. This high level of technical ability makes us uniquely qualified to deliver sophisticated systems that are elegant, yet simple to use. AVDG joined the Guitar Center Company in late 2017. The Guitar Center Company operates through several business divisions. Guitar Center is the world’s largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. The Musician’s Friend business offers online sales of a broad selection of music products under the Musician’s Friend and Music 123 brand names. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. This position is working with Maverick Integration which was acquired by the Guitar Center Company in early 2020 and folded into the AVDG family of businesses. Maverick Integration was founded in October 2003 with the intention of producing a unique and refreshing approach to the residential low voltage market. Maverick is an award-winning residential and commercial technology integration firm with work that graces over 2.5 million square feet of some of the finest homes, offices, and public buildings throughout the Northeast, all along the Eastern Seaboard down to Florida and in the Caribbean. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com .

Address

Frederick, MD
USA