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Sales Associate (Premium Stringed Instruments)-Guitar Center

Guitar Center Kansas City, MO

  • Posted: over a month ago
  • $60,000 to $70,000 Yearly
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance
Job Description

The Platinum and Private Reserve Guitars Guitar Advisor position is responsible for demonstrations and sales of Premium Stringed Instruments, inbound/outbound phone consultations, shipping and receiving, instrument set-up, inventory control, maintaining a detailed customer database, assisting with photography and serial number verification. This position also should have a willingness to learn, a keen interest in guitars and basses, an entrepreneurial mind set, and a passion to deliver exceptional “concierge” service in which all customers are special.

Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

Job Duties

  • Sells merchandise to customers in conjunction with answering their questions concerning price, availability and use of premium stringed instruments.
  • Demonstrates various instruments for customers both in video meetings and over the phone.
  • Performs outbound sales calls to customers while maintaining customer call lists and leads.
  • Takes part in all facets of sales and customer support; a team environment in which all staff share the workload.
  • Provides verbal and/or written clarification of instrument availability status and specifications such as playability, tone, grade of wood and special characteristics relating to the instruments in stock.
  • Provides recordings and additional photographs of product as requested by customers.
  • Ensures that product meets customer’s specifications prior to and after shipment. Including follow up calls and written communication.
  • Maintains extensive, detailed customer database for marketing, sales, and customer retention.
  • Tracks customer orders and notifies customer of order status.
  • Performs instrument inspections and special needs set-ups as business dictates.
  • Verifies proper ship methods and upgrades ship methods as necessary to ensure customer satisfaction and pricing for methods agreed upon with customers.
  • Verifies accuracy of product photos in order to capture the instruments’ best qualities and the provided information is correct.
  • Maintains detailed, current knowledge of guitars and basses, amps and effects, accessories, guitar manufacturers and user forums.
  • Other duties as assigned

Responsibilities

  • High School diploma.
  • One (1) year experience in a retail sales and/or call center environment.
  • Two (2) years experience playing or repairing guitars.
  • Experience with selling and/or demonstrating musical instruments for customers preferred.
  • Music education or instrument design is preferred.
Company Description
About Guitar Center Professionals – GC Pro

Make your live sound, video, or lighting dream a reality with Guitar Center Professional. Our nationwide network of professionals has the expertise to take your vision from concept to completion. We will tailor an audio, visual, or lighting solution that fits your vision, budget, and need.

Why join us?

With a career at GC Pro, you can be with a division of Guitar Center that is helping each new generation stay up to date & create the most advanced solutions in integration.

Love this gig and want to apply?

Send your resume and cover letter today, along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com.

Guitar Center

Why Work Here?
Awesome CEO and leadership team, collaborative environment, foster growth of employees, share best practices and contribute!

About Guitar Center Professionals – GC Pro Make your live sound, video, or lighting dream a reality with Guitar Center Professional. Our nationwide network of professionals has the expertise to take your vision from concept to completion. We will tailor an audio, visual, or lighting solution that fits your vision, budget, and need. Why join us? With a career at GC Pro, you can be with a division of Guitar Center that is helping each new generation stay up to date & create the most advanced solutions in integration. Love this gig and want to apply? Send your resume and cover letter today, along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com.

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Address

Kansas City, MO
64168 USA

Industry

Retail

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