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Program Support Assistant
Guidehouse Bethesda, MD
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Program Support Assistant

Bethesda, MD
Expired: February 01, 2024 Applications are no longer accepted.
  • Vision , Medical , Dental , Life Insurance , Retirement
  • Full-Time
Job Family:
Administrative Services (Digital)

Travel Required:

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:
We are currently searching for a Program Support Assistant. The purpose of the position is to provide services and deliverables through performance of support services. This is a full-time opportunity located in Bethesda, MD.
  • Maintain contacts database; update/maintain calendars and shared calendars for multiple staff members.
  • Process pre-travel, travel requests, authorizations, and vouchers in the DPCPSI Dashboard and CGE, as requested.
  • Ensure that staff attends meetings; coordinate all meeting materials and provide to the staff prior to the meeting.
  • Enter requests for office supplies using POTS.
  • Ensure that office policies and procedures are updated and posted on the intranet.
  • Coordinate the preparation of a variety of items such as travel requests, professional service orders, requests for sponsored travel (Form 348), outside activities (Form 520), official duty memoranda, leave authorizations, training requests, individual/mass mailings, correspondence, reports and various forms.
  • Coordinate meeting planning and logistical arrangements, including room and audiovisual reservations, WebEx, and other remote connection arrangements; prepare and transmit agendas and relevant materials; contact and communicate with participants; prepare and distribute meeting minutes.
  • Provides documents and other materials to the COR or Communications Director to ensure timely promotion and clearance of events, track delivery and clearance of materials.
  • Act as focal point and primary initial contact for matters concerning the Office; design and coordinate systems for communications among staff to facilitate the efficient flow of information relating to projects and program activities.
  • Coordinate the day-to-day office operations, including, but not limited to problem and conflict resolution, organization, and prioritizations of tasks; respond to written communications.
  • Provide parking stickers for visitors as needed; track parking sticker use and reorder with-in the parameters decided by the IC as needed.
  • Serves as Liaison to ORWH or other NIH staff on various projects.
  • Submit Help Desk tickets as needed to remediate IT or phone or other communications issues.
  • Provides guidance to staff on Federal guidelines and procedures.
  • Maintain the office shared drive and common office calendars.
  • Maintain files according to the ORWH internal policies and principles.
  • Update and maintain the emergency contact information and staff listing; ensure that office phone trees are up-to-date and accurate and make updates to reflect arrival/departure of staff.
  • Serve as property custodian to staff for Division; issue annual personal property passes; maintain and track all property in the assigned office.
  • Process and track order requests using government systems (i.e., POTS) on behalf of branch staff.
  • Prepare and track requests and justifications for the purchase of materials, supplies and office equipment; follow up on purchase and procurement requests, review receiving documentation and reconcile all receiving problems; maintain records and spreadsheets of all requests.
  • Coordinate equipment maintenance; ensure that all commonly used machines (i.e., printers, scanners) are in working order and supplied with paper and toner.
  • Ensure successful execution of projects and provide updates on project progress to Leadership; ensure that projects stay on task and reaches its goals and objectives.
  • Draft lessons learned reports, as requested, to document successful experience and practice of the project.

What You Will Need:
  • Bachelor's Degree
  • At least five (5) years of experience in an administrative professional.
  • Meeting minutes/summary reports
  • Executive level support
  • Meeting coordination
  • Travel planning
  • Calendaring
  • SharePoint
  • MS Office
  • Concur
  • WebEx

What Would Be Nice To Have:
  • Certified Administrative Professional Preferred

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Parental Leave
  • 401(k) Retirement Plan
  • Group Term Life and Travel Assistance
  • Voluntary Life and AD&D Insurance
  • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
  • Transit and Parking Commuter Benefits
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • annual membership
  • Employee Assistance Program
  • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
  • Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.



Bethesda, MD



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