Guglielmo & Associates, PLLC is a multi-state, debt collection law firm based in Tucson. We are a nationally recognized law firm looking for the brightest and hardest working talent in the industry to continue our competitive edge in the market.
We are currently seeing a Collector/Call Center Representative for our Tucson office. Qualified candidates will have strong background in collections, sales (negotiations) and a willingness to work in a competitive, fast paced environment. Collections experience is not necessary but helpful; bilingual also a plus. More importantly, this job will entail a high-level understanding of customer service.
We offer competitive pay with commission and bonuses based upon the success of the firm. Full-time benefits after introductory period include Vacation and Holiday pay, Great medical benefits including dental and vision and 401(k) with the potential for profit sharing.
Shifts vary between 8am to 6pm Monday through Friday with some half-days on Saturday from 10am to 2pm.
Background Check, Drugs Test, and Credit Check will be done post-hire - No Felonies.
- Comply with office Policies and Procedures
- Comply with local and national laws and regulation
- Establish contact with consumers to discuss account matters, including delinquencies and ability to pay based on the appropriate options available to them.
- Ability to deal with a variety of personalities and scenarios appropriately.
- Document detailed and accurate notes within our office collection software.
- Meet or Exceed monthly performance goals and deadlines.
- Strong negotiation skills
- FDCPA knowledge is preferred
- Effective decision making
- Strong listening and communication skills
- Excellent work ethic and attendance
- Ability to work efficiently on the computer
- Ability to work in a fast-paced environment and multi-task
- Collection or Sales experience
- Customer Service experience is a plus
- Ability to meet goals on a daily basis
- Bilingual (Spanish) is ideal
No Phone Calls, No Agencies, EOE, Drug-Free workplace.