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Part Time - Help Desk Specialist II

Gryphon Consulting, LLC Largo, MD

  • Posted: over a month ago
  • $25 to $32 Hourly
  • Part-Time
Job Description

We are seeking a Help Desk Specialist to join our team! You will be part of a community-oriented technology consulting company that works with a diverse clientele in the non-profit and small to medium business sectors. In addition to working with traditional infrastructure, there will be a significant number of opportunities to work with cloud technology. This opportunity will provide you with a chance to join our growing team of talented technical personnel and build your technical skills and career path within our organization as an IT Consultant and beyond.

  • Are you interested in working for a Microsoft Certified Silver Cloud Competency Partner?
  • Are you looking to get opportunities to work with Microsoft 365, InTune, and AutoPilot?
  • Do you have what it takes to work in a fast-paced quick-thinking environment?
  • Are you a self-starter who takes initiative and follows through?
  • Do you consider yourself to be honest and loyal with a solid work ethic, a sense of humor, and personal pride?

This is a great role for someone that wants to be tested and challenged as they work.

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • Local travel is required in order to provide on-site support services

Qualifications:

  • A passion for Customer Service
  • Honesty and Loyalty
  • Detailed Oriented
  • Must have a minimum of three (3) years experience providing level I and level II support
  • Previous experience in Information Technology (IT), customer service, or other related fields
  • Experience supporting Office 365 in a multi-user environment, including but not limited to converting accounts, installing software, and troubleshooting issues.
  • Experience supporting users in a Windows environment to perform system upgrades to replace hard drives, adding memory, etc.
  • Ability to build rapport with clients

 

Company Description
Gryphon Consulting is a managed service provider of computer networks, applications, personal computers, and laptops with expertise in Microsoft Windows, Microsoft Windows Server, and Microsoft Office. We also assess, design, build, deploy, and manage networks. Our network support capabilities range from simple IT moves to remote network performance management.

Gryphon Consulting provides the highest quality of customer service combined with IT solutions that are cutting edge, affordable, and secure. Our promise is friendly, personalized service (no matter how big or small your organization) paired with solutions, technology, and people you can trust.

Our customers are at the core of everything we do and drive our decisions. Clients keep coming to us for dependable, customized IT solutions and stay for the mutually beneficial partnership.

Gryphon Consulting, LLC

Why Work Here?
You will be part of a community-oriented technology consulting company that works with a diverse clientele.

Gryphon Consulting is a managed service provider of computer networks, applications, personal computers, and laptops with expertise in Microsoft Windows, Microsoft Windows Server, and Microsoft Office. We also assess, design, build, deploy, and manage networks. Our network support capabilities range from simple IT moves to remote network performance management. Gryphon Consulting provides the highest quality of customer service combined with IT solutions that are cutting edge, affordable, and secure. Our promise is friendly, personalized service (no matter how big or small your organization) paired with solutions, technology, and people you can trust. Our customers are at the core of everything we do and drive our decisions. Clients keep coming to us for dependable, customized IT solutions and stay for the mutually beneficial partnership.

Address

9701 Apollo Drive

Largo, MD
USA

Industry

Technology

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