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CSR (Customer Service Representative) / Dispatcher

Ground Zero Plumbing & AC LLC
Carefree, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Ground Zero Plumbing & AC, LLC. of Gilbert, AZ is looking to hire a full-time CSR (Customer Service Representative) / Dispatcher to tend to our care service needs. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a career and not just a job? Would you like to work for an established but growing local company in an essential industry? If so, keep reading!

This CSR /Dispatcher position starts at a competitive wage and you will enjoy working a full-time schedule from Monday - Friday, 9:00am - 6:00pm with rotating weekends. You would also be eligible for fantastic benefits, including health insurance, a 401(k) plan (in the works), 40 hours paid time off (PTO) after 1 year (80 hours after 2 years), training programs, and you get to take your birthday off. If this sounds like the right opportunity for you to make an impact with your exceptional customer relations skills, apply today!


ABOUT GROUND ZERO PLUMBING & AC, LLC.

We pride ourselves on being able to take care of all of our clients' plumbing and HVAC needs. One phone call does it all! We've revolutionized the industry by acquiring and building an in-house team of specialists and technicians, eliminating the need to call anyone else. This means less cost to the customer yet keeping a consistent quality of service. By housing a multitude of companies and trades, we can guarantee an efficient process comprised of clear communication between all service teams as well as with our customers. We aspire to cultivate lasting relationships with our clients that are built on top-quality service, efficiency, and trust.

We know our team is essential to our success. This is why we offer competitive compensation and great benefits. We help our employees build promising careers where they can enjoy the people they work with as well as a supportive work environment.


A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REPRESENTATIVE)/ DISPATCHER

In this vital customer service role, you are the detail person! We cannot provide our clients with the very best in HVAC and plumbing services without you being attentive to details and keeping our office running smoothly. And, your friendly customer care by phone and email makes our clients happy to do business with us.

As a Dispatcher, schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized!


QUALIFICATIONS

  • Relevant experience of 3+ years
  • Proficient computer and phone skills

Can you manage your time well and prioritize multiple tasks effectively? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience? If so, then you might just be perfect for this CSR (Customer Service Representative) / Dispatcher position!


ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Customer Service Representative / Dispatch position in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 85233

Ground Zero Plumbing & AC LLC

Address

Carefree, AZ
85377 USA

Industry

Business

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