Service Desk Technician
- Expired: over a month ago. Applications are no longer accepted.
GridIron IT is seeking a Tier 2 Service Desk professional in Columbus, OH
• Must have min. of 1-5 years of experience with Windows 10 and in Active Directory Environment.
• Must have experience in computer systems or IT support, with technical proficiency in MAC OS, tools and productivity office suites.
• Advanced level experience in MAC/PC hybrid environments including mobile devices.
• Experience installing and supporting applications such as Microsoft Office and Outlook, O365, Windows 10 and Mac OS.
• Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
• Experience troubleshooting mobile devices using both iOS and Android. Experience with AirWatch/Intelligent Hub a plus.
• Experience in working on a Service Desk teams supporting IT services.
• Experience in working with a ticketing system, such as Service Manager, ServiceNow, Remedy. Etc.
• Must have min. of 1-year experience with JAMF (SCM platform) and SCCM/PXE for Windows.
• Strong critical thinking skills that facilitate expedient problem solving.
• Strong communication skills.
• Monitor Tier 2 ticket resolution to ensure defined SLA's met
• Update tickets with the latest status
• Escalate the ticket to the correct group if the incident can't be resolved.
• Willing to work additional hours and/or perform additional tasks (including general office work) as needed.
• Willing to participate in a one week on-call rotation requiring a high level of availability after hours and on the weekend.
• Excellent Customer Service
Gridiron IT Solutions LLC
GRIDIRON IT is a Small Business specializing in IT talent search and placement. From executive search to cleared IT professionals, Gridiron IT provides top talent to government agencies, federal contractors, and commercial clients. Building on more than 20 years of recruiting excellence and solid relationships throughout the field, Gridiron IT is a trusted IT staffing resource in the National Capital Area and across the country. We work closely with our clients and consultants to understand their unique needs and make placements that make sense.
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