This person works closely with the User Centered Design Lead to create process flows, user stories, acceptance criteria, Epics, and test plans. Business Analysts must have the following minimum
· Salesforce Certified Platform App Builder or Salesforce Certified Administrator
· Salesforce Certified Service Cloud Consultant or Salesforce Certified Sales Cloud Consultant
· Conducts systems analysis and testing.
· Identifies causes for deviations and recommends corrective action.
· Uses industry recognized methods to deliver work products in analysis, design, system testing, implementation or support and maintenance in a system lifecycle comprehensive knowledge of information systems and operations and has understanding of database administration.
· Analyzes business needs, gathers and organizes data from standard reports, analyzes data to identify trends and patterns and investigates issues, produces clear reports of results, process definitions and workflow diagrams, performs systems analysis or testing, develops appropriate corrective actions, creates or maintains databases, develops and implements plans.
Minimum Experience: Seven (7) years of professional experience providing process improvement, systems analysis and process redesign.
Minimum Education: Bachelor’s degree
We would really like to have someone with strong Salesforce config skills.