Clinical Manager, Pediatric Medical Practice

GREENSBORO PEDIATRICIANS CLINICAL MANAGER

Job Title: Clinical Manager Reports To: Practice Administrator Department/Group: Clinical / Management

Summary of duties:

The below statements are intended to describe the general nature and level of work being performed. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Position Summary

Responsible for managing, administering, supervising, planning and development of the patient/clinical services in the pediatric clinic.

General Expectations of a Manager

Maintains extreme confidentiality of individual employee issues and Practice business.

Leads by example, takes ownership of own actions.

Anticipates the needs of peers, physicians and others and assists those needs in a positive and professional manner.

Readily accepts assignments and approaches each one as an opportunity for professional growth as well as quality improvement to practice.

Initiates, encourages, and accepts innovative ideas for quality improvement.

Enhances work environment by demonstrating a positive and professional attitude with physicians, co-workers, patients, and vendor representatives.

Provides a leadership role in instilling an organizational priority for customer sensitivity throughout the organization.

Possesses effective problem-solving skills.

Serves as role model for practice employees in areas of work ethic, dress code, promptness, and dependability; Maintains dependable work attendance.

Demonstrates superior interpersonal skills.

Maintains positive employee relations and maximum productivity by fostering open communication and providing regular performance feedback and individual/team goals.

Always maintains emotional control and diplomacy.

Role and Responsibilities

Handle clinic’s routine operations.

Monitors compliance of department staff to policies and procedures.

Communicate any updates and changes to department staff.

Serve as a resource for staff in matters of policy.

Orientation and clinical training for all staff.

Provides staff with tools to achieve the job for which they are responsible.

Initiates performance plan for training to correct skills deficiency when necessary.

Guide and support participation in patient care delivery regularly.

Manage facilities, equipment, supplies, personnel, vaccines, and resources in relation to cost containment.

Execute clinical administrative policies and initiate action to enhance patient care programs.

Examine and resolve complaints received from staff, visitors, patients, and physicians.

Support policy formulation and execute clinical budget by providing financial projections during budget development.

Execute productivity increase strategies and optimize clinical staff and procedural value.

Explain good workplace behavior and identify issues and use resources to resolve.

Understand future staffing requirements. Execute and support clinical staff recruitment and retention strategies.

Identify position specific job responsibilities and core competencies to create clear job descriptions.

Maintain written job descriptions for all department staff.

Improve staff – patient interactions through patient satisfaction tools.

Coaches, counsels, and disciplines persons under direct supervision in a timely, accurate and efficient approach.

Acts as a resource for problem solving.

Organizes and conducts regular clinical staff meetings.

Responsible for conflict resolution within the department and among other work areas in the office.

Handle environmental health and safety by ensuring fire and safety and controlled laboratory chemical compliance and HAZMAT directed inventories.

Supervise stock supplies and handle clinic nursing scheduling calendar.

Establish and administer clinic specific policies and oversee system standard work.

· Nursing schedule

· OSHA

· COLA

· Lab-interface

· Newborn screens

· Reporting

Medical Supplies – stock and ordering, assessing relevant vendor purchase orders and deliveries, invoices. This includes injectables, vaccines and medications.

Additional Requirements – Skills, Knowledge, and Abilities

Strong interpersonal skills to be able to effectively relate with the public, patients, organizations, and other employees.

Detail-oriented with the ability to work under pressure and frequent interruptions from staff and patients without being distracted.

Strong ability to communicate effectively with staff, colleagues, patients, physicians, and vendors in person, over the telephone, and in writing.

Strong proficiency in the use of Word, Outlook, Excel, and other Microsoft Office tools.

Strong ability to display exceptional initiative and work under little or no supervision.

Strong ability to train and supervise the work of employees; effectively organize, prioritize, and schedule tasks to ensure practice timelines are met.