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Customer Service Representative

Greenleaf Corporation
Saegertown, PA
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical,
Job Description

Greenleaf Corporation headquartered in Saegertown, PA is a worldwide leader in manufacturing industrial cutting tools and advanced ceramic materials.

We are looking for a Customer Service Representative to work in a team setting and make day-to-day decisions based on standardized parameters. Exceptions to standard are referred to a higher level authority for review and approval. They will also perform the following duties along with any special projects assigned by the Manager of Customer Service:

  • Process quotes and orders via phone, fax, and email.
  • Electronic order entry (AS400).
  • Support internal and external customer inquiries on pricing and availability issues.
  • Create returned material authorizations in accordance with corporate policies and procedures.
  • Process customer complaints.
  • Initiate expedite requests as necessary to meet customer requirements.
  • Create new customer accounts.
  • Communicate concessions requested by outside sales.
  • Workflow – pricing issues – EDI unknowns – specials
  • Work multiple reports

We are looking for someone who is performance driven, has leadership abilities, possess an above average communication skills (both written and verbal), has practical judgment, and is a disciplined problem solver. They must also have a commitment to excellence, be customer focused, have initiative, good listening skills, is persuasive, have a sense of urgency (proactively), possess a pleasant personality, a good work ethic, and be a good team player.

EDUCATION and/or EXPERIENCE: MUST have a Bachelor’s degree. A minimum of two years’ experience in Customer Service or Sales preferred. Must possess above average interpersonal skills and problem solving skills. Experience in Microsoft Word and Excel preferred.

Salary commensurate with experience. EXCELLENT benefit package available.

Application is available at www.greenleafcorporation.com. To be considered for this opening, please complete an application and send it to Rhonda Boulton, P.O. Box 1040, Saegertown, PA 16433. Equal Opportunity Employer: Disability/Veteran

 

Company Description
Greenleaf Corporation is a leading developer of cutting tool technology, specializing in the manufacturing of high-performance tungsten carbide and ceramic inserts as well as innovative tool holding systems. Greenleaf continues to build on 76 years of innovation, which centers on supplying customers with productive solutions to every metal cutting situation.

Greenleaf Corporation is positioned to serve the evolving needs of companies in all major segments of the metal cutting industry including gas turbine, steel, medical, roll turning, automotive, machine tool and rail. Greenleaf's products are engineered to provide optimal performance against a wide range of materials under the most rigorous metal cutting conditions. In addition to specially engineered tool holding systems and a comprehensive line of carbide inserts, Greenleaf offers high-quality ceramic and ceramic-composite materials, which can be custom designed for specific machining applications.

From its headquarters in Saegertown, Pennsylvania and a facility in North Carolina, Greenleaf maintains its commitment to pioneering breakthroughs in cutting tool technology and delivering productivity solutions to customers around the world.

Greenleaf Corporation

Why Work Here?
Greenleaf Corporation is growing and we continue to build on 76 years of innovation in supplying customers with advanced materials!

Greenleaf Corporation is a leading developer of cutting tool technology, specializing in the manufacturing of high-performance tungsten carbide and ceramic inserts as well as innovative tool holding systems. Greenleaf continues to build on 76 years of innovation, which centers on supplying customers with productive solutions to every metal cutting situation. Greenleaf Corporation is positioned to serve the evolving needs of companies in all major segments of the metal cutting industry including gas turbine, steel, medical, roll turning, automotive, machine tool and rail. Greenleaf's products are engineered to provide optimal performance against a wide range of materials under the most rigorous metal cutting conditions. In addition to specially engineered tool holding systems and a comprehensive line of carbide inserts, Greenleaf offers high-quality ceramic and ceramic-composite materials, which can be custom designed for specific machining applications. From its headquarters in Saegertown, Pennsylvania and a facility in North Carolina, Greenleaf maintains its commitment to pioneering breakthroughs in cutting tool technology and delivering productivity solutions to customers around the world.

Address

18695 Greenleaf Drive

Saegertown, PA
USA

Industry

Business

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