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Customer Service Sales Associate

Greenhouse Fabrics, Inc. High Point, NC

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Greenhouse Fabrics, Inc. is a fourth-generation fabric wholesaler located in High Point, North Carolina. We service the upholstery and interior design trades and have customers across the U.S.

We are hiring for a full-time energetic Customer Service Sales Associate to join our fast paced call center. As a family-owned business, we look for self-motivated candidates that are well rounded, problem solvers, and able to wear multiple hats.

Company Benefits

· Annual Salary $50,000

· Simple IRA with a 3% match

· Low Premium BCBS Medical Insurance

· Flexible Spending Account

· Health Reimbursement Acct

· Dental/Vision Insurance

· FREE Life Insurance

· Educational Scholarships

· Paid Personal Time off

· 2 to 3 weeks of Vacation Pay

· Holiday Pay

· Paid Maternity Leave



· Provide positive and professional service by phone, email, and social media

· Promptly assist customers, including but not limited to order entry, stock checks, projects, quotes, pricing, issues, and fabric research

· Ability to deescalate a call and resolve an issue in a calm professional manner

· Able to generate sales lead during customer interaction

· Learn our product line so you can research product and educate customers

· Learn our ERP system (FACTS) as you will use it on a daily basis to enter fabric orders and assist customers

· Provide customer feedback to management on our customer service process, product, marketing, and anything else that will help our marketing department on future product mailings

· Other tasks as assigned

Skills and Qualifications

· Top-notch phone and customer service skills

· Ability to stay calm and resolve customer concerns quickly and efficiently

· Excellent written and verbal communication skills

· Ability to collaborate, problem-solve, and work in a fast-paced environment

· Proficient in order entry and excellent phone skills

· Leadership and organizational skills

· Innovative and creative thinking

· Knowledge of textiles or the interior design/upholstery industry is a plus but not required

· Fluent in Spanish is helpful


Greenhouse Fabrics, Inc.


High Point, NC
27260 USA



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