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Customer Service Representative

Green Key Resources Lakeland ,FL
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, medical, vision
Job Description

Responsibilities:

  • Handle high volume inbound and outbound calls
  • Responsible to provide superior service by assisting our customers pertaining to products/services, orders, deliveries, billing, and account information
  • Receive customer payments, post to customer accounts following established payment acceptance policy
  • Resolve customer complaints to the satisfaction of both customer and company
  • Responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.)
  • Prepare and mail various letters including but not limited to: bad check, collections, FOI, audits and general response letters
  • Prepare account audits and mail, fax or email to appropriate party
  • Evaluate, research, and validate requests for customer account adjustments. Make necessary and accurate adjustments to accounts in accordance with company and departmental policies
  • Provides thorough, efficient and accurate account updates on computer files for each call made or received

Requirements:

  • High school diploma or GED equivalent
  • Two to three years of prior call center experience in a team-oriented environment
  • Strong customer service background
  • Bilingual English / Spanish a plus
  • Collections experience a plus

Schedule: Varies 

Terms: Contract to hire

Industry: Telecommunications

Company Description
Premier executive recruitment firm specializing in permanent placement, contract consulting, temp-to-hire and temporary staffing within the following specialty areas: accounting-finance, healthcare nursing & allied health, pharmaceutical, financial service operations, information technology, creative, hospitality, office/legal support and human resources across our offices nationwide.

Our recruiters are highly-specialized consultants who only recruit within specific job disciplines. Each of our division leaders has over a decade of direct experience working in the industries they serve. The bottom line is that we understand your business, your challenges – and most importantly what it takes to source and successfully hire top talent. When you’re looking to hire people who make an immediate impact, unlock your potential with Green Key Resources.

Green Key Resources

Premier executive recruitment firm specializing in permanent placement, contract consulting, temp-to-hire and temporary staffing within the following specialty areas: accounting-finance, healthcare nursing & allied health, pharmaceutical, financial service operations, information technology, creative, hospitality, office/legal support and human resources across our offices nationwide. Our recruiters are highly-specialized consultants who only recruit within specific job disciplines. Each of our division leaders has over a decade of direct experience working in the industries they serve. The bottom line is that we understand your business, your challenges – and most importantly what it takes to source and successfully hire top talent. When you’re looking to hire people who make an immediate impact, unlock your potential with Green Key Resources.

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