Member Service Representative

We are currently seeking a Member Service Representative that will be located out of our Ankeny Branch.

Location: 1700 SE Delaware Avenue, Ankeny, IA 50021

Hours: Monday-Thursday 7:30am to 5:30pm, Friday 7:30am to 6pm, and Saturday rotation 9:00am to Noon

Summary:

To provide credit union members with information on products and services in compliance with lending policies and procedures, and state and federal regulations. Responsible for interviewing and evaluating applicants for various types of loans including processing and closing of such loan applications. Provide backup to account opening process and facilitate account resolution. Serve as an example for the service and sales standards.

Duties and Responsibilities:

- Assist members with the loan application process. Interview loan applicant to gather information concerning their consumer loan needs, earnings, and financial condition. Review credit report for discrepancies.
- Complete application process by accurately loading applicant data into the automated underwriting system. Establish terms and conditions, determine collateral need and payment plan, complete and process loan documentation and disburse loan upon notification of approval.

-Provide recommendations or alternative options to secure future lending requests.
-Identify and promote new loan and deposit products and services to achieve operational and strategic growth strategies.
-Greet and welcome members in a professional manner. Provide prompt, efficient, and accurate service in person, by phone, via email or written correspondences.
-Support the member service representative and teller positions by exhibiting knowledge of opening deposit accounts, servicing existing accounts, processing financial transactions, and handling complex member account resolution matters.

Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).

Experience: Two years to five years of similar or related experience.

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

• Greater Iowa is an Affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.