We are currently seeking Member Service Representatives in both Troy and Wixom, MI.
MUST HAVE RECENT CALL CENTER EXPERIENCE. PROFESSIONAL OFFICE SETTING EXPERIENCE ONLY
NO RETAIL OR RESTAURANT EXPERIENCE
A family owned business that carries over 50 years of industry experience and has thrived by combining top quality products, exceptional services, and competitive pricing on medical supplies.
Hours: Monday-Friday, MUST be available between the hours of 8:00am - 6:00pm.
Pay: $13.00/HR, BOE
Position: Full time
Duties and Responsibilities:
- Handle inbound calls from BCBS and Blue Care Network members in need of diabetes supplies
- Take orders from BCBS members
- Set up new accounts
- Perform standard troubleshooting
- Verification of insurance coverage
- Appropriate medical documentation in member files
- Resolve customer concerns regarding health insurance plans
- Ability to utilize duel computer monitors
Education: High School Diploma/GED
- 1+ year of experience in strong customer service positions
- Excellent phone communication
- Ability to operate in a fast-paced environment
- Strong computer skills
- Healthcare experience is not required but is a plus
- Ability to multitask off dual monitors
Temp-to-hire opportunity. Benefits package available once hired on.