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Customer Service Operator

Great Plains Tribal Chairmen's Health Board
Rapid City, SD
  • Expired: March 08, 2022. Applications are no longer accepted.

GPTLHB IS A MANDATORY VACCINATION ORGANIZATION THE EMPLOYEE IS RESPONSIBLE FOR PROVIDING PROOF OF INOCULATIONS BEFORE EMPLOYMENTJob Summary...Greets visitors and maintains visitor logs.Receives calls from internal and external customers; correctly routes calls, and provides general information to customers.May provide basic administrative support, such as copying and faxing.Essential Functions:Answers and routes incoming calls on a complex telephone systemProvides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.Dispenses general information to incoming callersAssists with maintaining the directoryMust speak clearly; be polite and courteous while answering the phone.Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).Performs related duties.Professional BehaviorEffectively plan, organize workload and schedule time to meet the demands of the position.Work in a cooperative and professional manner with OHC and GPTCHB staff.Treat Great Plains tribes and collaborators with dignity and respect.Utilize effective verbal and written communication skills.Advance personal educational development by attending training sessions and seminars as appropriate.Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.Maintain and ensure organizational privacy and confidentiality.Handle crisis and tolerate stress professionally.Be self-directed and take proactive initiative to assist others.Resolve issues with other departments and coworkers without direct supervision if needed.Exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.Promote an alcohol, tobacco and drug-free lifestyle.Embrace modes of appearance and attire that reflect a professional presence.Adhere to GPTCHB policies and procedures.Other duties as assigned by the SupervisorRequirementsExemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.Maintain and ensure organizational privacy and confidentiality.Must be able to handle crisis and tolerate stress professionally.Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.Basic skills with computer programs (Word, Excel, PowerPoint) and other Internet technologies.Ability to promote an alcohol-, tobacco- and drug-free lifestyle.Embrace modes of appearance and attire that reflect a professional presence.Adhere to GPTCHB policies and procedures.Supervisory ControlsThe work is closely controlled through the structured nature of the work itself, the circumstances in which it is performed, or by the supervisor through review of

Great Plains Tribal Chairmen's Health Board

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Rapid City, SD
USA

Industry

Business

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