We are seeking a Junior Salesforce Administrator to join our team! This is an entry level role responsible for performing general declarative Salesforce administrative duties, assisting with ongoing development of Graymont's Salesforce instance, helping to deliver high quality enhancements, and providing 1st tier support for the organization. The ideal candidate will be highly motivated, a fast learner, exceptionally organized, and an excellent communicator. They will demonstrate a solid technical foundation and a keen interest in the role of Technology in Business.
Essential Duties and Responsibilities:
Data and Data Integrity: • Develop reports, dashboards, and processes to continuously monitor data quality and integrity • Maintain the integrity and accuracy of Salesforce records, including eliminating and prevention of duplicate records
User Support, Management and Training: • Create and manage users • Assist with training staff on the use of Salesforce • Provide day to day user support and assist users with best practices to improve and increase their knowledge of Salesforce • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added Salesforce
General Administrative Tasks/duties: • Customize apps, objects, fields, page layouts, record types, reports and dashboards • Design, create and modify reports and dashboards across functional groups
Salesforce 1st Tier Support: • Provide quality user experience with professional demeanor and excellent communication skills • Manage support requests • Identify, diagnose, resolve and document technical problems