GraySquare is seeking an enthusiastic and motivated person to join our phenomenal team! This person’s role is to ensure that the client has the best possible experience possible. They will help assist in the hiring of future employees as well as participate in mandatory workshops to help increase development. At GraySquare we are extremely focused on development. Our employees are given extremely beneficial training and reinforcement that has continued to produce results.
An employee at GraySquare will be driven and self-motivated. They will strive to maximize their potential when opportunities present themselves. Along with these, an optimal employee will bring a positive attitude to the workplace at all times and make themselves presentable in a professional manner.
- Own the relationship with a portfolio of customers and ultimately be responsible for the customers’ on-boarding, adoption, and renewal.
- Support clients with all implementation and platform issues.
- Answer customer inquiries and help to train users over email, telephone, and in-person.
- Have daily/weekly cadence for meeting with strategic clients.
- Must be able to understand and break down a customer workflow and map it back to our product.
- Manage and collaborate inter-departmentally to resolve at-risk customer escalations across your book.
- Be the voice of our customers with the product and engineering teams. Gather, prioritize and communicate feedback and feature requests.
- Monitor and manage the account health of your book of business to ensure our customers stay engaged with GraySquare concepts.
- You are down for whatever.
- You are friendly and charismatic with customers.
- You can simplify the complex (our clients are inherently non-technical by nature so you must be able to work with them.)
- You are a self-starter.
- You service-minded and team-oriented. (you’ll be working with multiple teams on a regular basis).
- You have impeccable attention to detail.
Please apply if you believe that you are a great fit and up for a fun yet challenging work environment!
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