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Customer Service Representative | Full Time

GraySquare Trevose, PA
  • Posted: 2 days ago
  • $35,000 to $45,000 Annually
  • Full-Time
  • Benefits: Medical, Dental

As a member of the Customer Success team you will be a key contributor to driving service excellence through innovation, seamless on-boarding, and working with our clients to fully understand their business and how our platform can benefit their needs.

​We are located in the Northern Liberties area of Philadelphia.

Core Responsibilities

  • Own the relationship with a portfolio of customers and ultimately be responsible for the customers’ on-boarding, adoption, and renewal.
  • Support clients with all implementation and platform issues.
  • Answer customer inquiries and help to train users over email, telephone, and in-person.
  • Have daily/weekly cadence for meeting with strategic clients.
  • Must be able to understand and break down a customer workflow and map it back to our product.
  • Manage and collaborate interdepartmentally to resolve at-risk customer escalations across your book.
  • Be the voice of our customers with the product and engineering teams. Gather, prioritize and communicate feedback and feature requests.
  • Monitor and manage the account health of your book of business to ensure our customers stay engaged with GraySquare concepts.

About you:

  • You are down for whatever.
  • You are friendly and charismatic with customers.
  • You can simplify the complex (our clients are inherently non-technical by nature so you must be able to work with them.)
  • You are a self-starter.
  • You service-minded and team-oriented. (you’ll be working with multiple teams on a regular basis).
  • You have impeccable attention to detail.

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GraySquare

Why Work Here?

Awesome CEO, Fun Company Culture and Upward Mobility & Growth.

Since founding our business in December of 2016 with a small start-up team of 5, we have grown our team to 40+ across 3 major markets in the Northeast. What we do, simply put, is drive sales for our clients. Our company is hired to create, manage, and staff marketing and sales campaigns that bring our clients new long-lasting customers. Our short-term goal is to continue the growth we have experienced. We do that by adding additional clients and projects locally and expanding to new markets. Both of those growth initiatives require more leadership in our business. Follow Us on Social Media! Instagram - @gograysquare Facebook - facebook.com/gograysquare

Address

Philadelphia PA 19123
Trevose, PA
USA

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