Customer Technical Support Specialist

Graphic Products is currently seeking a Technical Support Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!

Job Description:

• Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)

• Develop and maintain technical expertise in Graphic Products applications

• Assist customers with installing and using safety label printing software

• Log cases detailing requests for technical assistance and steps taken to resolve

• Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.

Other Requirements:

• Minimum of one year technical troubleshooting experience preferably in a call center environment

• A passion for working with people and customer service

• Ability to communicate well, including oral, written and presentation skills

• Intermediate knowledge of Microsoft 365 apps and services

• Detail-oriented self-starter, comfortable working independently and as part of a team

• Excellent time management skills, prioritizing and handling multiple tasks at the same time

Pay/Hours:

• This position offers growth potential in both responsibility and pay. The initial pay range is $15 - $17/hour DOE

• The working hours for this position will be 8 hour workdays (M-F) 6:00am - 2:30pm

Graphic Products is an Equal Opportunity Employer and supports a Safe and Drug Free workplace.