Customer Technical Support Specialist

Graphic Products is currently seeking a Technical Support Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!

 Job Description:

•  Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) 

•  Develop and maintain technical expertise in Graphic Products applications 

•  Assist customers with installing and using safety label printing software

•   Log cases detailing requests for technical assistance and steps taken to resolve

•   Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.

Other Requirements:

•    Must have a minimum of one year of technical troubleshooting experience in a call center environment

•    A passion for working with people and customer service

•    Ability to communicate well, including oral, written and presentation skills

•    Intermediate knowledge of Microsoft 365 apps and services 

•    Detail-oriented self-starter, comfortable working independently and as part of a team 

•    Excellent time management skills, prioritizing and handling multiple tasks at the same time

•    Bilingual (Spanish/English) applicants a plus  

Pay/Hours:

•    This position offers growth potential in both responsibility and pay. The initial pay range is $16 - $19/hour DOE

•    The working hours for this position will be 8 hour workdays (M-F) 6:00 am – 2:30pm 

Graphic Products is an Equal Opportunity Employer and supports a Safe and Drug Free workplace.