Concentration on Project
This position is intended to assist in processing order information from clients. Currently this responsibility is handled by our Customer Service Rep (CSR) team to receive and review information to process new orders. Rather than have the CSR handle the communications and order processing, this position is intended to alleviate the workload by using a system to process orders the same way each time to work with the production process. Understanding the production process of various custom elements is key to this role as knowing when to ask questions is critical to this process.
- Communicate with CSR team to address questions in a timely manner
- Communicate with customers as necessary to address questions and concerns regarding artwork
- Review customer files and compare to corresponding quote to find discrepancies.
- Facilitate order changes with CSR and administrative coordinator
- Advise CSR team on production related questions
- Write up orders based on information from CSR, customers and prior orders to facilitate production
- Maintain consistent process for order entry to provide team with required information
- Cover incoming phone calls and e-mails for absent CSR staff
- Assist with production workflow entry when time allows
- Assist with shipping
- Assist with generating simple estimates
- Communicate with Pre-Press department on changes/improvements to process as it comes up
· Compensation is based on merit
· Employee qualifies for Team Bonus Plan after passing the 90 day probationary period – this is a significant amount paid each month if the team’s overall goals are met.
Graphic Components utilizes direct digital printing, lasers, routers, painting, screen printing, vinyl, and a photo sensitive process to create custom ADA signs. For more information on the company, check out www.graphiccomponents.com
Not sure if you’re interested in the sign industry? Check out this video to see what’s possible! https://youtu.be/lHAcBygrVSs
Why Work Here?We are a manufacturer with a focus on customer service and quality. We are a steadily growing company with a team driven atmosphere and strive to be the best in our industry. Though many processes stay the same, the variety of materials and designs that we work with keep things challenging and exciting.
We are a customer service and team driven company, excelling in our industry and looking to further growth.