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Strategic Operations Coordinator

Grant Associates Inc Memphis, TN
  • Expired: 26 days ago. Applications are no longer accepted.
Position:  Strategic Operations Coordinator Location:  Memphis, TN
Job Id:  725 # of Openings:  1
STRATEGIC OPERATIONS COORDINATOR - w/ data analytics experience and people management skills
#GAIHP2019
THE TEAM

The Strategic Operations Unit focuses on designing and documenting processes, developing strategies for process improvements, implementing related interim and long-term solutions, tracking and reporting results, as well as troubleshooting daily operational challenges. It provides infrastructural support to all direct customer service units, facilitating their communication and integration into a cohesive system to gain knowledge of best practices, leverage expertise, and enable more fluid connections / processes.

GENERAL DESCRIPTION

The Strategic Operations Coordinator (SOC) is a key support to the program’s management team, focuses on effective strategy implementations within daily operations. Outside of the assigned program, the SOC also works on Grant Associates (GA) corporate / cross-program initiatives, coordinated by the GA's Strategic Operations Director and/or other members of the GA corporate management. SOC position does not have direct supervisory responsibilities. The SOC combines a variety of team-based and individually managed projects which particularly include providing leadership and hands-on support in a variety of areas. 

RESPONSIBILITIES

Strategic Project Management
  • Works directly with the Management Team to develop operating plans, pull reports, conduct analyses, and otherwise provide any data needed (on a consistent and ad-hoc basis) to assist in assessing program / staff performance, or initiative outcomes, as well as support program and departmental planning
  • Provides feasibility / capacity studies on the business system, covering operations and functions of the program
  • Primary operational liaison between his/her program and GA Corporate, working alongside other SOCs on program integration, best-practice sharing and process standardization across GA contracts
  • Primary operational liaison between the program and the funder – coordinates program-specific efforts and outcomes under funder driven initiatives
Compliance and Quality Assurance (QA)
  • Provides expert knowledge and guidance on program-applicable policies and their ground-level operation implementation
  • Conducts audits on timeliness, accuracy, integrity and security of program’s data records and related outcome credit claims – reconciles potential discrepancies sharing the findings and recommendations with Management Team
  • Facilitates communication between the program, GA’s corporate QA and validation units – leader on all resulting local tasks / efforts
  • Facilitates external audits and inquiries within program’s processes, procedures, and related data management
  • Operations
  • Regularly monitors progress towards goals across all program’s teams – collects, processes, and reports related information, accordingly
  • Performs data-based and in-person reviews of functions, processes, and activities to ensure effectiveness, efficiency, and continuous improvement within service delivery
  • Troubleshoots operational problems, as needed – particular emphasis on resolving issues within cross-unit and/or cross-program process flow
  • Coordinates and processes customers’ feedback on quality of program’s services
  • Designs and leads implementations of new processes to enhance and coordinate daily operations, facilitate communication and improve performance across all teams
  • Provides staff with training and retraining on program’s operations
  • Prepares program-related presentations for a variety of purposes and audiences
System Administration
  • Support for all program’s external and internal (SF) database user interfaces – designs staff access to the systems, monitors resulting activity, and troubleshoots system performance issues (coordinating IT support where necessary)
  • Configures GA internal database (Salesforce) to accurately capture essential program performance data and optimizes availability of key data elements to particular teams and staffers – develops dashboards and other standard reporting tools
  • Trains program staff on technology and provides technical assistance with use of respective tools
WORK AND EDUCATION QUALIFICATIONS
  • Bachelor’s degree required
  • Two – five years’ experience analyzing operational programs
  • Certification in Project Management, process improvement or related discipline preferred
  • High proficiency using Excel, databases and PowerPoint programs required
  • Ability to analyze and interpret new or revised process and develop a method to deliver change to organizational users
  • Demonstrated experience successfully maintaining objectivity under pressure
  • Experience using quantitative, conceptual and analytics as well as creativity to solve problems
  • Proven experience meeting deadlines while attending to detail
  • Strong talent in designing and solving operational and process improvements
  • Experience and ability to be flexible adapt to changing situations in a fast-paced environment
  • Proven ability to consistently achieve goals and meet deadlines with minimum supervision
  • Demonstrated ability to work in teams or alone in developing and teaching a process
  • Experience with public speaking and presenting to various groups of people
  • Proven skills in developing positive relationships with others and a flexible disposition to change in a fast-paced environment
  • Ability to explain and support policies and systems processes and infrastructure.
  • Experience in training or education
  • Preference may be given to those with a communication or marketing background
  • Strong ability to work positively in supporting groups and individuals

Apply for this Position

Grant Associates Inc

Why Work Here?

Great benefits and company culture!

Grant Associates is a national, award-winning workforce development company. Since opening our doors in 1997, we have collaborated with government agencies to develop workforce programs and solutions that advance job seekers, businesses and local economies, all with exceptional results. At Grant Associates, we know every community’s workforce needs are unique. With proven models and in active partnership with government, Grant Associates’ mission is to tailor solutions that build workforce capacity, proving over the past two decades that our approach helps a community reach its potential. Working under contract with federal, state and local agencies, Grant Associates has served more than 20,000 companies and helped more than 100,000 people define realistic goals, further their education and training, find jobs and embark on new career paths.

Address

Memphis, TN
USA