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Housekeeping Manager

Grand Pacific Resorts Indio, CA
  • Expired: 15 days ago. Applications are no longer accepted.

GRAND PACIFIC RESORTS IS NOW Hiring a Housekeeping Manager

WE ABSOLUTELY TAKE CARE OF YOU!!!

Complimentary stays at any of our 18 resorts
Tuition Reimbursement Programs
Transportation assistance
Leadership Development Program
Mobile phone and provider discounts
Fitness club discounts
Car rental discounts
Health
Medical
Dental
Vision
Life and Disability
401K Matching
Flexible Spending Accounts

LIKE TO HAVE FUN & BE RECOGNIZED? WE DO!!

Appreciation Lunches
Charitable Events
Awards Ceremonies
Holiday Parties
Listening Sessions

We are looking for a purpose-driven, hardworking, ambitious and enthusiastic individual to join our team!

If you enjoy social interactions, carrying out tasks with a smile on your face and being part of a hardworking team, this place is for you. Our management company offers great benefits and advancement opportunities. This is an amazing opportunity for the right individuals.

Job Summary:

  • oversees daily operation of Housekeeping
  • Ensures property grounds is cleaned and maintained
  • Ensures all unit cleanliness quality is a top priority
  • Clean rooms
  • Assigns housekeeping best practice to team weekly and ensures best practice is complete.
  • Holds associates accountable for cleanliness and to associate handbook policies
  • Complete daily opening and closing duties of the Housekeeping Office.
  • Candidate is responsible for assisting in the coordination of Housekeeping room assignments to associates.
  • Complete duties such as show rooms, key and radio audits, review daily sheet, print AM report, and review office check sheet, enter and read log book, dispatch housekeeping personnel for guest request.
  • Monitor computer system for room inspections and ensure VIP's are ready by noon.
  • Retain clear and efficient communication with the Front Desk with any special requirements in regards to check in.
  • Follow up on DND, late c/o and guest issues including log out going for PM Shift to verify incoming.
  • Ensure Lost and Found items have proper documentation and are in a timely manner.
  • Ability to multi task, follow up, exhibit initiative and be a self starter.
  • Answer incoming calls on a multi line phone in a fast paced environment with a friendly, positive and professional manner.
  • This person must demonstrate proficiency in computer skills.
  • Enforce a high standard of service excellence and seek to achieve 73% or higher on Salt Scores and 4.8 on RCI Housekeeping Efficiency & Resort Hospitality
  • Flexible schedule requirements to include working weekends, especially during holiday or summer periods and evenings.
  • Assist with inventory control for linen, supplies, and master keys.
  • Create schedule
  • Control labor expense
  • Control Over-time
  • Ensure team is working efficiently and following through on tasks assignments
  • Spot check quality of units and grounds
  • Training of associates to department standards and expectations.

Required Experience:

  • Three years hotel or time-share experience
  • Capable of lifting, pushing or pulling 25-50 pounds
  • Capable of standing for 8 hours
  • Computer skills
  • Management experience
  • Laundry experience is a plus
  • Must be able to speak, hear and understand the English language
    Must be able to read and write the English language.
  • Pleasant voice and phone etiquette, excellent follow through and organization skills; ability to work under pressure in a fast paced environment; good organization skills, detail oriented and dependable.
  • Ability to manage people in a friendly and effective manner.
    High School education minimum.

Grand Pacific Resorts

Why Work Here?

Fun Environment, Great Benefits and Room for Growth

Headquartered in Carlsbad, California, a coastal city home to several of our beach resorts, the Grand Pacific Resorts team provides a memorable vacation experience to every guest at each property. Led by co-owners Timothy J. Stripe and David S. Brown, each with over 30 years of vacation ownership experience, Grand Pacific Resorts has purposefully grown a family of charming resorts through development and partnership in some of the most desirable locations, including California and Hawaii. Grand Pacific Resorts is a full-service resort management and development company. This includes selecting superior resort locations, securing all of the necessary capital and financing to execute a project, choosing the best development team for a specific resort location, and conducting the marketing and sales process to ensure a successful project. We are unique in the vacation ownership industry as one of the few developers who continue our partnership with our developed resorts long-term through our operations management team, Grand Pacific Resorts Management (GPRM). GPRM manages resort operations under contracts with each vacation ownership association, with a focus on our award-winning service culture. Grand Pacific Resort Management credits its longevity, stability, and growth to its passionate service culture dedicated to associate development, owner and guest satisfaction, and giving back to the communities it operates in. The professionals at Grand Pacific Resorts take great pride in managing their resorts and creating memorable vacations for over 70,000 families each year.

Address

34680 Coast Highway, Capistrano Beach, CA 92624
Indio, CA
USA