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Office of Academic Records - Student Intake Specialist (NFWS)

Grand Canyon Education Phoenix, AZ
  • Posted: September 17, 2019
  • Full-Time
Grand Canyon Education (GCE) is seeking a Student Intake Specialist to support the mission of Grand Canyon University through GCE's Office of Academic Records.

Purpose within the Organization:

The Student Intake Specialist has the responsibility of reviewing applications to ensure applicants qualify for admissions and assist in collecting all transcripts for incoming students in a timely manner.

ResponsibilitiesRelated To Purpose:

  • Understands and applies GCU admission requirements accurately to all students' programs of study, ensuring compliance with Department of Education guidelines.
  • Processes all necessary steps to matriculation in accordance with GCU's workflow, policies, and requirements.
  • Contacts students and other colleges/universities as needed in response to students' transcript status.
  • Responds in a timely manner to stakeholders regarding admissions records, including but not limited to admission criteria and transcript statuses, with complete and accurate information.
  • Utilizes professional, solution-oriented communication with internal and external customers regarding the resolution of needed admission file documents/transcripts.
  • Reviews and process Student Information Release Forms (SIRF) and update as required.
  • Contributes to innovation and automation of the development of GCU admissions processes.
  • Understands and applies GCU admission requirements accurately to all student applications, ensuring they meet program of study admission requirements.
  • Completes all necessary process steps in accordance with GCU's workflow, policies, and requirements.
  • Ensures full compliance with GCU's application processing regulations and Department of Education guidelines.
  • Reviews all applications in accordance with applicable deadlines.
  • Quality review of documentation to ensure program requirements are met, documents are legible, and file is complete.
  • Updates system statuses to ensure accurate reflection of the state of student admission files.
  • Transfers transcript request forms on behalf of applicant same-day as application processing.
  • Contributes to innovation and automation of GCU admissions processes and systems to better service internal/external customers.
  • Effective communication with internal and external customers in a professional and timely manner.

Qualifications:

  • Ability to become familiar and proficient with GCU admission policies.
  • Able to adjust to processes and admission policy updates and changes quickly.
  • Ability to analyze, interpret information, effectively research and troubleshoot.
  • Outstanding attention to detail is must.
  • Absolute commitment to meeting strict response deadlines.
  • High-level customer service and effective professional communication by phone, email, and instant messenger.
  • Excellent interpersonal skills, professional demeanor, ability to work in a team environment in collaborative and cohesive manner.
  • Ability to cope with changing priorities professionally and maintain composure while under deadline pressure.
  • Basic computer skills including proficiency with MS Office Suite with ability to use multiple systems at one time on two monitors.
  • Able to interact and build relationships with internal and external customers in a professional demeanor.
  • Commitment to quality, data integrity, and compliant with company, state, and federal regulations and policies.
  • Ability to maintain confidential student information (i.e. FERPA).
  • Ability to adapt to changing duties and responsibilities with the advancement of technological improvements.
  • Ability to accept and adapt to various work schedules outside of normal business hours.
  • Must be available to work full 20 hours (4 scheduled hours daily Monday-Friday preferred).

Grand Canyon Education is committed to a student first policy.

Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

  • Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
  • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
  • Maintain good financial and academic (SAP) standing with the University

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Open Positions: 2
Manager: Office of Academic Records - Intake Supervisor

Grand Canyon Education

Address

Phoenix, AZ
USA

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