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HR Customer Service Representative

Grainger Lake Forest, IL
  • Expired: 29 days ago. Applications are no longer accepted.

Position Description:


A passion to provide quality customer service in Human Resources and Payroll by
providing product and service information on policies and resolution to inquiries for all team
members through multi-channel support. Maintains strong customer relationships by handling
team member questions and concerns with accuracy, sense of urgency and professionalism.
Performs data entry and demonstrates strong problem-solving skills to trouble shoot customer
problems.

Position Requirements:
•Provide “WOW” customer service experience to all active and inactive team members on
HR matters and promote level 0 support when applicable
•Respond to team member inquiries consistently in a timely, accurate, and professional
manner and demonstrate the ability to translate inquiry into a case management
application during the interaction
•Maintain broad understanding of Human Resources while providing direction on HR
policies, procedures, benefits, payroll garnishment, tax, and salary administration for all
team members
•Perform a high level of quality data entry in all aspects of HR through various sources of
input and leverage procedures, policy manuals, knowledge base documents and other
reference materials to assist in answering team member inquiries and resolving issues
•Demonstrate continuous improvement methodologies to identify and suggest needs for
changes and/or improvements in all touch point processes
•Actively participate in metric/quality review and open discussions
•Performs other related duties and assignments as required as assigned by lead,
supervisor or manager.

Desired Skills:

BA/BS or equivalent preferred
Personable demeanor and strong customer service/ problem solving skills
Understanding of HR policies, programs and processes such as; a working knowledge of
Section 125, I-9 and E-verify requirements
Familiarity of pay impacts as a result of benefit enrollments, garnishments and taxes
Demonstrates good judgment and maintains confidentiality and privacy (Health Insurance
Portability and Accountability Act (HIPAA) of 1996) of all personal, payroll or sensitive
data in all interactions
Ability to communicate both written and orally with team member at all levels
Great analytical and organizational skills while keeping close attention to detail
Thrives as a team player in a fast-paced, high-energy, change-oriented environment and
has an ability to work with a sense of urgency
Commitment to improvement of self and work environment
SAP HR and Payroll experience is desired and proficient in Microsoft Office: Word, Excel,
PowerPoint, Exchange

Grainger

Why Work Here?

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions.

COME FIND OUT WHAT THE “G” MEANS At Grainger, we believe your career path is important, and we work hard to foster an exciting and challenging environment that encourages independent thinking, problem solving, and professional growth. ABOUT US There are approximately 3 million businesses that rely on Grainger for products like safety gloves, ladders, motors and janitorial supplies so they can successfully operate, maintain and repair their facilities. We have a long and proud history as an industry leader. As a distributor, we don't make anything; our customers can buy what we offer from anywhere else. It’s our talented people and positive company culture that differentiate us in the marketplace. Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Address

Lake Forest, IL
USA