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Furniture Customer Service Representative

Graham Personnel Services High Point, NC
  • Expired: 23 days ago. Applications are no longer accepted.

Graham Personnel Services is seeking a Furniture Customer Service Representative for a company located in High Point, NC.

Temp-to-Perm Opportunity


Essential Functions:

  • Assist customer calls in professional manner
  • Generate order Acknowledgment / Deposit Invoice
  • Email Acknowledgement and Deposit Invoice to client
  • Check in COM and FedEx to factory
  • Monitor for payment and shop drawing approval
  • Generate Balance Due Invoices / BOL’s
  • Email tracking number to client
  • Generate Service Request Form / discuss approval or denial interally
  • Generate Return Authorization or request credit against proof.
  • Generate Replacement Order


  • Furniture experience, preferable
  • AS400 is a plus
  • Good work ethic – reliable, dependable
  • Good communication skills, good phone etiquette
  • Ability to handle the detailed C/S calls that take research as well as the simple questions that are generally answered in one call
  • Ability diffuse potentially stressful situations, understanding if customer is upset, it is not personal, just their frustration to their situation
  • Use discernment in problem resolution that is beneficial
  • Ability to work with customers, sales representatives, freight carriers, and interoffice
  • Ability to multitask
  • Follow up with thorough documentation
  • Good presentation and people skills – will meet and work with customers twice a year during furniture market
  • Knowledge of Microsoft products: Work, Excel and Outlook

Graham Personnel Services

Why Work Here?

Our Mission: To Match Great People with Great Companies. We're consistently voted one of the Best companies to work for!

Graham Personnel Services is a full-service staffing firm headquartered Greensboro, North Carolina and has worked successfully with companies and job seekers for over 50 years. We are highly experienced professionals with unmatched commitment to customer satisfaction and expertise across diverse industries, so our North Carolina-based employment firm is well-suited to provide staffing solutions for Fortune 500 companies as well as small business owners. We understand that true staffing solutions are more than skills and knowledge —our mission is to Match Great People with Great Companies!. We believe human capital is the greatest competitive advantage to any business and we strive every day to be the leader in recruiting.


High Point, NC