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Practice Supervisor

Grace Medical Center of Florida, Inc Palm Beach Gardens, FL
  • Expired: 4 days ago. Applications are no longer accepted.

Reports to: Physician

Position Summary:

Essential duties include providing excellent customer/patient services via phone and in person and running the operations of the office including but not limited to: planning and coordinating the daily activities of the office staff ensuring proper coverage at all times; planning in advance to ensure smooth patient care days and tasks for staff to ensure 100% productivity; billing supervision; working with team to successfully complete HEDIS requirements and acting as the right hand person to the lead physician. The position is considered a crucial link between the patient and the clinical staff of the office. The incumbent must work collaboratively with all staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Supervisor to serve as a point of contact within the office with the goal of fostering an environment which promotes patient comfort and trust. Ensure compliance with HIPAA/OSHA standards. In addition, the Supervisor is responsible for holding staff accountable in meeting practice goals including scheduling, rescheduling, missed appointments, etc that are established practice protocols.

Major Qualifications & Skills:

1. Three years of experience working in a primary care office or a practice that provides primary care services

2. Familiarity with billing and coding

3. Familiarity with HEDIS

4. Experience working with EMR (eClinical experience a plus)

5. Supervisory experience

Duties and Responsibilities:

· Manage the daily operations of the office

· Ensure patients are properly scheduled and that the provider schedules are full

· Oversee billing

· Knowledge of services rendered.

· Supervises and has knowledge of opening and closing of the office.

· Responsible for work flow during clinic day

· Manages daily schedule and ensures patients are being seen on time

· Mange daily task assignments

· All staff positions covered at all times.

· Supply ordering.

· Knowledge of medical terminology.

· Explains office policies to patients and staff as needed.

· Maintain a clean or orderly reception/waiting room and work area.

· Post over the counter payments and process bankcards as necessary.

· Ensure daily reconciliation activity report, balance day sheet is being done.

· Process patient authorizations for treatment and consultations.

· Follow HIPAA and OSHA regulations.

· Follow compliance rules and regulation against fraud and abuse.

· Maintain office quality assurance.

· Coordinate repair and replacement of office equipment.

· Serve as a role model for customer service and mentor support staff.

· Inform physicians of operational problems or other issues as needed.

· Handle a variety of matters including managed care, insurance, collections, operational and customer service issues.

· Maintain strictest confidentiality.

· Ensure the patients are treated courteously by office staff.

· Ensures that staff is working at full productivity

· Responsible for managing patient schedule and ensuring charts are complete before seen by provider

Grace Medical Center of Florida, Inc

Why Work Here?

Be a part of a growing practice that serves the community.

Grace Medical Center of Florida is a small, growing, primary care practice with a big heart. We provide personalized care and disease management for all of our patients.


4212 Northlake Boulevard, Palm Beach Gardens, FL 33410
Palm Beach Gardens, FL