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Technical Support Engineer for Remote Support Software

Goverlan Miami, FL
  • Posted: over a month ago
  • Full-Time
  • Benefits: Medical, Dental

We are seeking a Technical Support Engineer to help with pre-sales, technical issues and training relating to the use of our product, Goverlan Reach. Windows system administrator experience is required.

Goverlan is an IT Client Endpoint Management software used by IT Support Engineers and System Administrators to perform their IT duties. Services provided by Goverlan include:

· Active Directory Account Management

· Asset Management

· Software Inventory and Deployment

· Remote Control

· Remote Desktop Configuration

· Global Change Configuration

Key Responsibilities:

As a Goverlan software technical engineer, you will be directly communicating with Goverlan prospects & customers to answer questions about the product and resolve potential issues. Since Goverlan end-users are often experienced Windows system administrators, your full understanding of IT Infrastructures is essential.

· Troubleshooting and log analysis for diagnosing Goverlan software related issues.

· Instructing Customers on the various features of Goverlan (training provided).

· Performing online demonstrations of Goverlan for potential customers.

· Dealing with Activation related issues

Salary is commensurate with experience.

Desired Skills and Experience:

· BS or equivalent experience in computer science or a related field

· Microsoft Certified Professional - MCSA or MCITP

· Strong troubleshooting skills

Knowledge of Enterprise level Windows infrastructure and technologies

· Active Directory

· DNS

· DHCP

· Windows Networking

· Security

Deep understanding of MS Windows OSs ( Both Windows Desktop and Windows Server)

· Windows Registry

· Windows File System

· Windows Management Instrumentation (WMI)

· Command Line/Scripting (including Batch, VBScript, Powershell)

Fundamental understanding of the following concepts:

· Virtualization

· Networking Concepts (IP/TCP/Subnets/Routing)

· System Center Configuration Manager

Fluency in Spanish a plus.

About Our Company:

We design, develop and distribute Enterprise Software solutions that empower IT engineers to remotely manage and support their corporate IT infrastructure.

This requires dexterity across technology, computer science, software engineering, large-scale distributed systems, and people - an extraordinarily rare set of skills that we make a priority of hiring and cultivating.

If you love IT systems management then come join us and grow along with the company! We promise an exciting, fun, and vibrant workplace filled with talented, creative, and enthusiastic mindsets.

Skills

Technical Support

Software Deployment

Desktop Computers

Enterprise Software

Remote Desktop

Level of education: Bachelor's Degree

Seniority Level: Associate

Industry

· Computer Software

· Information Technology & Services

Employment Type: Full-time

Job Functions

· Information Technology

Goverlan

Why Work Here?

Get into the world of technology! Great team & great benefits.

Goverlan is among the G2Crowd’s Top 100 Best Software Companies based on the voice of our customers. Our focus is to simplify remote IT support. We design secure remote access software solutions for system admins, engineers, helpdesk technicians, and IT departments. With Goverlan Reach, you can remote control any device, provide behind-the-scenes IT support, deploy software or patches, monitor endpoint compliance in real time, automate IT workflows and streamline systems management.

Address

2655 S Le Jeune Rd, Coral Gables Florida 33134
Miami, FL
33134 USA

Website

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