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Helpdesk Technician

GovCIO
Washington, DC
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?

Responsibilities

Resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

1. Responsible for investigating and identifying computer hardware and software related problems.
2. Effectively communicates step-by-step solutions to end-users
3. May need to communicate with software and hardware specialists for solutions
4. Records solutions into database for other Help Desk professionals.
5. Redirects issues to appropriate resource if necessary
6. Must be knowledgeable of current technological issues and advancements.

7. Provides on-call support by identifying, researching, and resolving technical problems received via telephone calls, emails, and/or personnel requests.

8. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

9. Recommends systems modifications to reduce user problems.

10. Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.

11. Installs operating system patches, upgrades, restores, back-ups, etc.

12. May be trained to perform Critical Incident Response, Account Management or Problem Management duties.

Other responsibilities:

  • Provide on-site support for deployment and security remediation functions
  • Gather analyze, and report end-user support trends
  • Provide desktop, application, and network application incident resolution
  • Asset Inventory Support
  • Provide remote support services for contract telework/home users
  • Support pre/post application releases
  • Desktop & Network support


Qualifications

Required Skills and Experience

  • Associate's with 5 - 8 years (or commensurate experience)
  • Requires current Secret Clearance, with ability to obtain TS/SCI
  • Security + w/ce certification
  • Comptia Network+ or Comptia A+ certification


Preferred Skills and Experience

#ZR

#CJ

#Dice

Company Description
GovCIO was founded with a single purpose- To Transform Government IT.
Using a holistic perspective, Agile methods, and latest advancements in IT, GovCIO addresses the most pressing challenges facing government organizations today.
Our teams, comprising industry, military, and government veterans, deliver high value IT solutions and services that optimize how our government customers operate so they can focus on what’s really important- serving the needs of citizens.
From the U.S. military to Health and Human Services, we keep our customers at the forefront of digital innovation, allowing them to thrive today, all while preparing them to tackle any challenge the future may bring.
Learn more about us and what we do at GovCIO.com.

GovCIO

Why Work Here?
We use IT to help government agencies work smarter and faster so they can focus on what’s really important- serving citizens.

GovCIO was founded with a single purpose- To Transform Government IT. Using a holistic perspective, Agile methods, and latest advancements in IT, GovCIO addresses the most pressing challenges facing government organizations today. Our teams, comprising industry, military, and government veterans, deliver high value IT solutions and services that optimize how our government customers operate so they can focus on what’s really important- serving the needs of citizens. From the U.S. military to Health and Human Services, we keep our customers at the forefront of digital innovation, allowing them to thrive today, all while preparing them to tackle any challenge the future may bring. Learn more about us and what we do at GovCIO.com.

Address

Washington, DC
USA

Industry

Technology

Website

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