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Retail Assistant Store Manager

Goodwill of the Greater East Bay Concord ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description: MISSION Turn donations into jobs – offering lifetime purpose and opportunity. Goodwill Industries of the Greater East Bay believes that everyone has the opportunity to discover their full potential and purpose, empowering them to reach financial independence and become productive members of our community. Integrity, Dedication, Empowerment, Accountability and Teamwork are not just words on a wall, they are our core values that drive our future. They enable individuals and the agency to progress toward our ultimate goals. These values live in all of us. MISSION CONTRIBUTION To ensure the efficient and cost-effective operation and stewardship of the retail store through donor and customer relations, processing donated goods and quality control in order to maximize profitability that will fund and prosper our employment and training operations. JOB SUMMARY Under the direct supervision of the Store Manager, the Assistant Manager is responsible for assisting the Store Manager in the operation of the store and acting as manager in the absence of the Store Manager. The Assistant Store Manager must be familiar with all aspects of the store operations, including all retail, production and donor services. Promote the sales of clothing items, wares and furniture to attain both short- and long-range objectives for sales goals and contribute to the Mission of Goodwill by generating and maximizing revenues, while working within the limits of established policies. ESSENTIAL FUNCTIONS 1. Provide assistance to manage the retail store engaged in selling a general line of merchandise ensuring that sales budget and goals are met. Assist to manage daily retail store operations to include scheduling and utilization of staff, cash handling and management, donation processing and pricing, rotation of material, customer service, and store opening and closing procedures. 2. Support the store manager in supervising retailing activities and processing procedures. Check that material selection and pricing levels meet Goodwill’s standards in order to achieve maximum sales and profits. Process clothes and wares as needed. 3. Provide feedback to manager to improve store cleanliness, and product display and assist to make improvements in line with visual merchandising techniques within the parameters of approved standards. 4. Provide example and assist to train store personnel in proper merchandising methods, customer service, selling procedures, and problem resolution. Resolve customer and operational problems as soon as possible. 5. Make certain that in store accounting procedures are being followed. Assist to monitor sales receipts and cash handling routinely. 6. Maintain safe working and shopping conditions and assist to assure that processing, material movement, retail operations, and cleaning are performed in keeping with all safety, quality, cleanliness, and productivity standards and policies. Attend or conduct safety meetings with staff to inform employees of policies and procedures, to maintain a safe working and shopping environment in all areas of the store, and to instill safe working habits for all staff. 7. Remain observant of all activity in store to identify theft and prevent shrinkage 8. Assist with conducting interviews, recommend hire, train and supervise assigned staff. Assign and check work. Provide direction to staff and assist in the investigation and resolution of problems. Assist to evaluate performance and provide counseling and coaching to employees. Maintain harmonious employee/employer relations. Assist to implement staffing plans and related budgets. 9. Perform any range of special projects associated with the tracking, recording, audit, reconciliation or compilation of data or transactions related to retail sales, as directed. OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO 1. Demonstrate by words and actions a commitment to the Goodwill Mission. 2. Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements. 3. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition. 4. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies. CRITICAL PERFORMANCE FACTORSSales GrowthLabor CostLabor vs. SalesDonationsAverage purchase spendRound upProductionSell through KNOWLEDGE, SKILLS AND ABILITIES · High school diploma or GED required. · Minimum of two years of management or supervisory experience in a retail environment preferred. · Experience with Microsoft Office (Word, Excel, Outlook). · Able to use a cash register, calculator, credit card processing machine correctly and make change accurately. · Able to do basic math calculations. · Able to read and comprehend. · Excellent communication skills. · Energy and enthusiasm to help others and maintain good relationships with co-workers. · An openness to learn and be a team player. · An excitement for a career in retail. · Good work ethic and work under minimal supervision. · Able to follow instructions and comply with policies and procedures. · Must be available to work a flexible schedule, including weekends and holidays. · Must be able to perform the essential functions of the job with or without accommodation. · Must have dependable transportation. · Sensitivity to service population’s cultural and socioeconomic characteristics CREDENTIALS, CERTIFICATIONS, LICENSES REQUIRED: OTHER DUTIES AS ASSIGNED COMPENTENCIES · Intellectual Learning: Demonstrates the ability to learn new skills with appropriate guidance and training. · Work Ethic: Demonstrates dedication and belief in the value of work. · Interpersonal Skills: Knows how to get along effectively with others, including internally (with other employees) and externally (with customers and others outside of the Agency); is able to listen non-defensively; demonstrates teamwork and customer service skills. · Self-Management: Demonstrates self-management and direction toward accomplishing goals and completing specific work assignments. Demonstrates sound judgment and the ability to adapt and be flexible as new work requirements emerge. Effectively plans and organizes work to achieve required results. PHYSICAL REQUIREMENT · The position involves physical work requiring lifting up to 50 lbs.with frequent lifting and/or carrying objects weighing up to 10lbs. · Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. · Safety handling procedures must be followed. · Standing, Walking, Lifting, Carrying, Kneeling, Pushing/Pulling, Bending/ Stooping, Reaching, Turning, Repetitive Motions WORK CONDITIONS / HAZARDS · Limited hazards due to lifting, pulling, and pushing merchandise by self or others. · Requires a high level of adaptability and flexibility. · Work environments are usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. · Field of work includes office, production area, and store sales floor and surrounding grounds. · Retail Store Managers are subject to transfer to other locations within the agency system, according to company needs. BENEFITS INCLUDE · Health/Dental/Vision benefits plans · 8 Paid holidays per calendar year · Vacation and Sick Leave · 403 (b) Retirement Plan · Employee Assistance Program · Basic Life and AD&D Insurance · Short & Long Term Disability · Long Term Care · Group Legal Plan · Growth Opportunities · Employee Discount JOB FAMILY · Operations Management Goodwill Industries Greater East Bay is an Equal Opportunity Employer Goodwill Industries Greater East Bay is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. It is the policy of Goodwill of Greater East Bay to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records Company Description: Goodwill Industries of the Greater East Bay believes that everyone has the opportunity to discover their full potential and purpose, empowering them to reach financial independence and become productive members of our community. Integrity, Dedication, Empowerment, Accountability and Teamwork are not just words on a wall, they are our core values that drive our future. They enable individuals and the agency to progress toward our ultimate goals. These values live in all of us.

Goodwill of the Greater East Bay

Why Work Here?

At Goodwill we turn donations into jobs – offering lifetime purpose and opportunity.

Goodwill Industries of the Greater East Bay believes that everyone has the opportunity to discover their full potential and purpose, empowering them to reach financial independence and become productive members of our community. Integrity, Dedication, Empowerment, Accountability and Teamwork are not just words on a wall, they are our core values that drive our future. They enable individuals and the agency to progress toward our ultimate goals. These values live in all of us.

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Concord, CA
USA

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