Lead Merchandise Processor

PURPOSE OF THE POSITION:

The Store Lead Merchandise Processor assists the Store Management Team with the essential support in overall operations, excellent customer service and sales floor functions.

ESSENTIAL FUNCTIONS:

• Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors and other employees.
• Direct daily work with Store Merchandise Processor's in attaching price tags to clothing and wares and cleaning wares, to meet preset production and sales goals for the store.
• Ability to assist and have flexibility in the overall daily operations within the store.
• Responsible for accepting donations brought to store and providing receipts.
• Communicate with the Store Management Team the needs from the D.C. to ensure production and sales goals will be met.
• Follow all policies in the Production Manual.
• Collect all found monies and donated jewelry daily. Monies must be turned into the manager with the name of employee. The jewelry is sent back to e-collectibles with appropriate paperwork filled out and email appropriate individuals.
• Any other assignments designated by Store Management Team.
• Ensure that store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store employees.
• Ensure compliance with all GWSN policies provided in the Team Member Goodwill Guidebook, GII standards, and safety and security regulations.
• Adhere to all GWSN Retail Manuals, handbooks, policies and procedures.
• Crosstrain and be proficient in every production department in order to train new processors and fill in when necessary.
• Ensure Processors and work stations are stocked with approved supplies.
• Assist management staff with QQP (Quality-Quantity-Price) checks.
• Ensure all Processors complete Floor Work each day for one hour. Complete Floor Work audits daily to ensure Floor Work processes are followed to company standards.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum of 1-2 years of supervisory retail experience.
• Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.
• Must exhibit a high level of integrity and business ethics.
• Requires a high level of adaptability and flexibility.
• No record or disclosure of criminal conviction within 7 years from date of application that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States of America.
• Must meet qualitative and quantitative performance standards as established by the company.
• Must be fluent in English; bilingual a plus.