WFS Digital Navigator
- Expired: over a month ago. Applications are no longer accepted.
Closes: 2/14/22 - Colville, WA - Full-time/Hourly
NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.
The Digital Navigator will provide individualized assistance remotely, in-person by office, as well as outreach within the community to vulnerable individuals who lack digital literacy skills, access to computing devices, or internet. The Digital Navigator will assess basic eligibility for services, perform an initial assessment to learn technology and connectivity needs and current digital skills level of program participants to assist them with accessing computer hardware, internet, and basic foundational digital literacy skills training. Previous navigator or facilitator experience and minimum 1-year experience in a customer service role preferred. Ability to speak Spanish, Amharic, French, Vietnamese, Tagalog, Arabic, Farsi, and Punjabi preferred. This is a grant-funded role. Localized driving required using company and/or personal vehicle. Must have a valid driver's license, clean driving record, and proof of personal auto insurance. Must pass background, driver, and fingerprint check.
Education &/or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Essential Duties & Responsibilities include the following:
Provide ongoing outreach to communities in need of digital navigation support, with a particular focus on BIPOC (Black, Indigenous, and People of Color) communities, individuals seeking work, families supporting students, immigrants, and refugees, English language learners, senior citizens, and individuals experiencing poverty (households at or below 135% of Federal Poverty Level) who are experiencing barriers to technology, Internet, and/or digital skills.
Provide one-on-one remote and in-person tech help to individuals in need of help navigating a device. Act as a liaison and connect people to devices (computers and hotspots), free or affordable home Internet service options, and share information about Goodwill's digital literacy classes for ongoing/advanced digital skills training.
Prepare outgoing Chromebook hardware for program participants, including device updates and creating Google and/or Outlook accounts with users during device deployment.
Prepare outgoing hotspots for students and collect information needed to set up the initial 6 months of service.
Provide information and help communities apply for Emergency Broadband Benefit and other low-cost internet services like Comcast Internet Essentials so students have internet access beyond the initial 6-month period.
- Ability to listen, communicate, and interact tactfully with a diverse population.
Ability to organize, prioritize, multi-task, be detail oriented, and manage time to accomplish tasks to meet assigned timelines.
Provide excellent internal and external customer service with the ability to communicate effectively in a professional and cordial manner through oral and written communications with others at all levels.
Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
Properly wear and maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with and promote good safety practices. Maintain an orderly work area. Comply with all health, safety and fire standards and all local, state, and federal regulations (WISHA & OSHA).
- Other duties as assigned.
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