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IT Help Desk Technician

Goodwill Industries of Northern New England Gorham, ME

  • Expired: 27 days ago. Applications are no longer accepted.
Job Description
Company Description

Do you want to work in the IT support field? If so, Goodwill Northern New England has the perfect opportunity for you! We are looking for a motivated individual who is passionate about IT. This role will work out of our Gorham, ME headquarters and provide remote and on-site help desk support to end-users for 80 locations across Maine, New Hampshire, and Vermont. You will be working with an amazing team of very talented IT professionals and learning new skills every day. If this sounds like the right step for your IT career, then please apply online.

Job Description

Do you want to work in the IT support field? If so, Goodwill Northern New England has the perfect opportunity for you! We are looking for a motivated individual who is passionate about IT. This role will work out of our Gorham, ME headquarters and provide remote and on-site help desk support to end-users for 80 locations across Maine, New Hampshire, and Vermont. You will be working with an amazing team of very talented IT professionals and learning new skills every day. If this sounds like the right step for your IT career, then please apply online.

JOB SUMMARY:

The key job responsibility for all Information Technology employees is to provide excellent customer support to all agency technology users. This employee provides technical support for users and maintains computer equipment.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

  • Utilizes Information Technology Service Management software to track Help Desk tickets and determine the best solution based on the issue and details provided by customers.
  • Serves as tier 1 support providing technical assistance via phone, email, or in person to users on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, accessories, and software
  • Uses remote access software to provide technical support to end users
  • Coordinates with vendors for ordering new IT equipment and procuring replacement parts for faulty IT equipment
  • Provides weekly status reports the IT Support Manager
  • Attends and participates in assigned meetings
  • Performs quality assurance checks and follows up with customers on all issue resolutions performed
  • Utilizes Active Directory to create or disable user accounts as required
  • Performs hardware/software installations as assigned
  • Performs preventative maintenance on computer hardware and accessories according to scheduled time frames
  • Builds and repairs computer hardware as required
  • Supports IT projects by staging equipment and resources as required
  • Follows best practice change management procedures for network and database systems
  • Provides night and weekend on-call support as scheduled
  • Escalates unresolved issues to the appropriate IT support staff as necessary
  • Provides clear and timely communication to IT department employees and customers
  • Advances professional and technical knowledge by attending workshops, reviewing professional publications, obtaining industry certifications, and participating in professional societies
  • Other duties as assigned
Qualifications

MINIMUM QUALIFICATIONS:

  • High school diploma/GED required
  • A+ certification required
  • Working knowledge of computer systems, hardware, and software
  • Strong communication and problem-solving skills
  • Valid driver’s license with a satisfactory driving record
  • Criminal background check that meets Agency standards

PREFERRED QUALIFICATIONS:

  • 1+ years’ experience in providing help desk level support
  • Associate degree or equivalent experience
  • Microsoft Windows administration experience


Additional Information

  • All your information will be kept confidential according to EEO guidelines.

Goodwill Industries of Northern New England

Address

Gorham, ME
USA

Industry

Technology

View all jobs at Goodwill Industries of Northern New England