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Goodwill Industries of Arkansas Little Rock, AR

  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life insurance, medical, vision,
Job Description: GENERAL DESCRIPTION OF POSITION The Chief Operating Officer (COO) is responsible for the planning, directing, and execution of Goodwill's day to day business operations within the guidelines established by the President & CEO and Goodwill's Board-approved Strategic Plan. The COO provides effective leadership to direct reports focused on organizational sustainability and growth. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything they do and every interaction they have with co-workers, clients, customers and management. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Direct and co-ordinate the activities of Goodwill's operations ensuring the annual goals for the respective departments, as identified in the individual tactical plans, meet or exceed the objectives of the Goodwill Strategic Plan as expressed in the annual budget. 2. Oversee and direct strategic activities of Goodwill in the absence of the President & CEO. 3. Assure directives, policies and procedures established by the Board of Directors and President & CEO are implemented throughout all supervised operations. 4. Coordinate the activities of, and resolves differences between, supervised divisions/departments/regions. 5. Initiate and manage effective reporting processes to continuously monitor, adjust and achieve progress against goals. Develops a set of Key Performance Indicators that reflect the organization's goals in order to monitor and manage the day to day operations of Goodwill. 6. Develop and maintain a staffing plan for all levels within the COO's span of control. 7. Responsible for the hiring, evaluation, growth and discipline of all direct reports. Plays an active role in the development of the direct reports of her/his management team. 8. Oversee the development, coordination and implementation of the organization's annual operating budget. 9. Develop individual department annual budgets, accurately forecasting departmental and organizational revenues and expenses. 10. Monitor monthly operating performance, recommend timely corrective action to Executive Team. 11. Ensure the security of data, network access, and business systems through the efforts of Goodwill's Service desk and external partners. 12. Anticipate and project the financial needs of Goodwill, thus ensuring the organization's short and long-term fiscal health. 13. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management. 14. Perform other duties as assigned by the President & CEO including the management of special projects. Duties and responsibilities may be added, deleted or changed at any time at the discretion of the President/CEO. 15. Perform any other related duties as required or assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 11 to 15 years related experience and/or training, and 9 to 10 years related management experience, or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to read, analyze, and understand the most complex documents; ability to respond effectively to the most sensitive inquiries or complaints; ability to write speeches and articles using original or innovative techniques or style; ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. CRITICAL THINKING SKILLS Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal, logical or scientific symbolism such as formulas, scientific equations, and graphs. Ability to deal with a variety of abstract and concrete variables. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Driver's License, Acceptable Driving Record, and Auto Insurance. PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. SOFTWARE SKILLS REQUIRED Advanced: Spreadsheet Intermediate: Human Resources Systems, Presentation/PowerPoint, Word Processing/Typing Basic: Database INITIATIVE AND INGENUITY SUPERVISION RECEIVED Under administrative direction, setting up own standard of performance. Virtually self-supervising. Reports to senior management of the organization. PLANNING Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the organization and delegation of work operations for a division of employees engaged in widely diversified activities. DECISION MAKING Performs work operations which permit frequent opportunity for decision-making of major importance which would have considerable effect on the final attainment of multiple major activities and the organization's projects of a large organization component and organization's clientele. MENTAL DEMAND Comprehensive and very intense mental demand. Comprehensive and continual involvement with multiple divisions, departments and/or organizations. Strategic and operational management functions which relate to both the short-term and long-term time periods. ANALYTICAL ABILITY / PROBLEM SOLVING General oversight. Activities covered by general organizational philosophy and objectives. Solving problems in novel, non-recurring or swiftly changing situations in which the approach is not fully defined. Guidance by top executive officer or business owner. RESPONSIBILITY FOR WORK OF OTHERS Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Supervises and manages multiple departments through 5 to 8 directors/v.P.'s who manage 10 to 20 supervisors/managers who supervise 300+ employees who are engaged in diversified activities. Supervises the following departments: Donated Goods, Facilities, IT/Service Desk RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT Regularly responsible for funds, building premises, inventory, or other property owned or leased by the organization and, in addition, may have temporary custody and responsibility of patron property, which through carelessness, error, loss, theft, misappropriation, or similar action would result in very important monetary losses to the organization. The total value for the above would range from $50,000,000 to $100,000,000. ACCURACY Probable errors would normally not be detected in succeeding operations and would definitely have serious effects in relationships with patrons and/or with the operations of other segments of the organization. Frequent possibilities of error would exist at all times, since the above mentioned areas are inherent in the job. ACCOUNTABILITY FREEDOM TO ACT Oversight. High level of freedom to complete the duties of the position and guided by broad policy with oversight by president, elected official, etc ANNUAL MONETARY IMPACT The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower. Very large. Job creates a monetary impact for the organization from $50mm to $100mm. IMPACT ON END RESULTS Major impact. Job has a considerable impact on the organization's end results. A high level of accountability to generate, manage, and/or control funds within a department and/or total organization. PUBLIC CONTACT Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization. EMPLOYEE CONTACT Continuous contacts frequently involving difficult negotiations which require a well-developed sense of strategy and timing. Involves contacts with senior level internal officials. USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular personal computer support, technical help, and/or basic software support, database analysis, level I technician, project coordination, installation and help desk. WORKING CONDITIONS Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the functions of this job, the employee is occasionally exposed to work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, wet or humid conditions, extreme cold. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical ac

Goodwill Industries of Arkansas

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7400 Scott Hamilton

Little Rock, AR



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